• Research, update and advance cases through to completion • Prioritize cases by coordinating between technicians and/or subcontractors to ensure thorough completion of tasks• Schedule technicians for all cases• Coordinate with point of contacts to gain access to the sites • Set up new subcontractors, coordinate project details between subcontractor and customer• Create SOW (Statement of Work) with subcontractors • Submit for PO’s, create the PO, process for approval… Show more • Research, update and advance cases through to completion • Prioritize cases by coordinating between technicians and/or subcontractors to ensure thorough completion of tasks• Schedule technicians for all cases• Coordinate with point of contacts to gain access to the sites • Set up new subcontractors, coordinate project details between subcontractor and customer• Create SOW (Statement of Work) with subcontractors • Submit for PO’s, create the PO, process for approval, communicate approved PO’s to subcontractors, reconcile invoices, review for accuracy and payment processing• Track approval processes to ensure continual flow of cases• Coordinate with subcontractors any possible change orders and process for approval• Coordinate travel arrangements for technicians • Proactively research jobs for case creation in advance of due dates• Order & track material/parts for cases by advancing case flow status t• Once parts/material arrive, schedule technicians• Support senior management by performing other duties from their direction Show less

I have taken on an additional role of managing both the Phoenix & West Valley locations. I review payroll for accuracy & process payroll along with support of all office staff and installers of over 100 people. I am alao Fleet Manager for over approximately 75 vehicles. I also support our sales groups administratively.

*Handle customer request regarding their alarm system, account balance inquires, and general questions concerning online account status.*Field incoming calls, gather detailed information pertaining to their account, resolve problem when applicable, or forward onto our technical department for further intense troubleshooting steps.*In greater detail, will be responsible for handling customers request regarding cancellations or unsatisfactory service in order to retain as a customer.

•Strong leadership, coaching, and motivational capabilities-Acted as the regional mentor for 11.9 years overseeing 13 offices with about 75 sales representatives covering 7 states•Able to manage time effectively, a self-starter with a proactive approach and a positive outlook•Unique ability when working with people of making a strong impact•Superb efforts of understanding owners’ intentions by going the extra mile in getting the task done•Currently hold an active real estate… Show more •Strong leadership, coaching, and motivational capabilities-Acted as the regional mentor for 11.9 years overseeing 13 offices with about 75 sales representatives covering 7 states•Able to manage time effectively, a self-starter with a proactive approach and a positive outlook•Unique ability when working with people of making a strong impact•Superb efforts of understanding owners’ intentions by going the extra mile in getting the task done•Currently hold an active real estate license which enhances my capabilities of making the company succeed by reaching revenue/income goals•Proven ability to learn new operating systems and programs while working in a fast paced environment in order to perform additional training with employees pertaining to the new programs•Excellent creative, organizational, and problem solving skills where I carried out administrative duties dealing in processing expense reports, ordering supplies, scheduling meetings, preparing agenda for staff meetings, handling travel arrangements for special events •Outstanding verbal and written communication skills in motivating team members to perform their duties•Demonstrates integrity, honest, and trustworthy in dealing with highly confidential material both from the HR and financial stand point •Ability to multi-task in high-pressure, deadline-driven environments with great results as the office manager of Dominion Enterprises and presently F4 Designs. All print and internet product placements were approved through myself, checked for accuracy and detail to be placed for advertising Show less

Developed policies and procedures to control and coordinate operations to ensure successful business practice-as chosen for the mentor program within Dominion Enterprises my duties were to learn material in advance of other employees in order to train and mold staff to perform to acceptable standard while performing daily tasksHR administrative duties include new hires, prepare new files, benefit processing, recruiting support, reports, processing terminations, online submittals of… Show more Developed policies and procedures to control and coordinate operations to ensure successful business practice-as chosen for the mentor program within Dominion Enterprises my duties were to learn material in advance of other employees in order to train and mold staff to perform to acceptable standard while performing daily tasksHR administrative duties include new hires, prepare new files, benefit processing, recruiting support, reports, processing terminations, online submittals of new/changes, filing documentsEffective communication skills with ability to speak at the right level for the listener by being a motivational team player with a great attitudeExperienced leadership skills where I mentored new employees into key positions- I also acted as the liaison between corporate and local offices to improve productivity and efficiency by having access to work flow of our regional production department to ensure correct processes were followed to minimize room for errorUnderstand financial reporting, ability to quantify business needs and analyze costs/budgetsStrong writing and editing skills-SEO and SEM experience Show less

Mattel CorporationProvide directional and performance feedback to consultants on a daily basis in written and verbal form. Resolve customer complaintsSupervised a group of 15-25 customer service repsCrossed-trained in all departments of the call center

Processing daily transactions and balancing of my cash drawer Crossed-trained and assisted in balancing of main vault, ATM machine and food stamps processes Experienced on working a multi-line phone system.