Client Concierge Sales Management Group is a cost-effective sales solution providing remote sales representation to hotels across the country. We have had enormous success with hotels that are either pre-opening or mature, with or without a sales person and in both long term and short term engagements. We customize our services based on the needs of each individual property. At Client Concierge, we work hard every day to help you maximize your business with a passion only found in someone doing work that they love. Our staff consists of seasoned sales professionals who are laser focused on growing revenues for our customers. Our team of experts can immediately fill and maintain a Director of Sales position for your hotel with minimal guidance. We believe that that it is imperative that someone is both proactively prospecting and reactive to incoming leads in a timely and professional manner. Our turnkey service includes checking inventory, quoting rates, writing contracts, building blocks in your PMS system, tracking sales calls and communicating all of this to the on-property team. Our vision is to become an extension of your team providing best in class service at a considerable cost savings.

Forward thinking business strategist with Entrepreneurial energy. Direct reports include Vice President of Sales Operations and Two Vice Presidents of Sales.• Discovered and built relationships with C-Suite stakeholders in brands, ownerships and management companies to promote and sell remote sales support solutions. Efforts resulted in growing the company approximately 467% YOY from 2016 – 2018. • Primary architect of organizational and internal support systems during a two-year period experiencing 700% growth in number of home-based, full time employees. Restructured organizational chart to create efficiencies and support models for internal and external clients, maintaining an average of over 90% employee retention and 84% hotel retention. • Lead stakeholder in the evaluation, acquisition and companywide implementation of Salesforce system. Created use and business cases and standard operating practices to customize the system to function for both internal and external clients, resulting in ability to accurately track growth, revenue and team performance metrics. • Strategically managed company growth and wellness by analyzing opportunity markets, creating products and service initiatives, and enhancing core value propositions. Resulted in the creation of three new Shared Services departments.• Leader in creating and maintaining effective, industry renown team member centric culture in a 100% remote working environment. Created peer-to-peer mentoring initiative, managed team member social media page with 95% participation, researched and created extensive new hire training program.

• Assisted in changing the architecture of the company, experiencing 450% growth in number of home-based, full time employees during a three-and-a-half-year period. Focused on future organizational growth, including career pathing and actively recruiting and interviewing potential Regional Director of Sales candidates. Restructured organizational chart to create efficiencies and support models for internal and external clients, maintaining an average of over 95% employee retention and 90% hotel retention. • Connected with key stakeholders at hotel brands, ownership and management companies. Developed and supported relationships, saturated accounts and closed on additional business, tailoring services to be more innovative and efficient. Efforts resulted in growing the company approximately 750% YOY from 2013 – 2016.• Organized company marketing efforts, presented and attended brand tradeshows and conferences. Annual AAHOA Conference, Radisson Hotel Group, Wyndham Hotel Group, Choice Hotels and Hilton All Suites Annual conferences

• Built the processes for the Hotel Sales Support program. Successfully negotiated, created and rolled out the New Hotel Opening Sales Support program with Hampton’s leadership team in November 2011 and with Choice Hotel’s leadership team in September 2013. Efforts resulted in growing the company approximately 220% YOY from 2013 – 2016. • Led team responsible for the delivery of remote hotel sales representation. Supported a portfolio of up to 18 hotels while ensuring hotels followed brand sales guidelines and initiatives, provided sales response and worked with revenue management to achieve hotel sales goals. Key influencer in growing the company and managing the team of up to 10 Regional Directors of Sales.