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• Responsible for mending the gap between the IT and the business using business analytics tools to evaluate the processes, discover the requirements, and providing data-driven reports and suggestions to the executives and stakeholders. Enabling transformation on the context of the organization by the definite solutions to bring value and help them to reach the organizational goal.• Analyzing and modeling existing business processes in order to understand and document current business procedures and identify areas for improvement. A thorough understanding of the current state of the organization is necessary prior to recommending changes related to implementing a new business solutions• Analyze business and user needs, document requirements, design and specify functional solutions through solution implementation.• Requirement gathering – Employ techniques to derive information; mapping/modeling of the business processes, conduct as-is/to-be business processes, instrumental in the business process re-engineering and gather information through interview skills• Work with the development team to meet established objectives for quality, reliability and performance• Analyze and improve business processes by reducing time while improving efficiency• Analyze impact of changes in existing systems• Analyze and resolves problems then implement corrective actions• Prepare and/or review the instructions, functional documentation• Perform analysis and experiments to explore alternatives• Test system functionality and integration

• Complete a broad variety of administrative tasks for the Director including: managing an extremely active calendar of appointments; completing expense reports; composing and preparing correspondence that is sometimes confidential; arranging complex and detailed travel plans, itineraries, and agendas; and compiling documents for travel-related meetings.• Plan, coordinate and ensure Director's schedule is followed and respected, creating win-win situations for direct access to the Director's time and office.• Communicate directly, and on behalf of the Director, with Board members, donors, Foundation staff, and others, on matters related to the Director's programmatic initiatives.• Research, prioritize, and follow up on incoming issues and concerns addressed to the Director, including those of a sensitive or confidential nature. Determine appropriate course of action, referral, or response.• Provide a bridge for smooth communication between the Director’s office and internal departments; demonstrating leadership to maintain credibility, trust and support with senior management staff.• Work closely and effectively with the Director to keep him well informed of upcoming commitments and responsibilities, to following up appropriately. Act as a "barometer," having a sense for the issues taking place in the environment and keeping the President updated.• Provide leadership to build relationships crucial to the success of the organization, and manage a variety of special projects for the Director, some of which may have organizational impact.• Successfully complete critical aspects of deliverables with a hands-on approach, including drafting acknowledgement letters, personal correspondence, and other tasks that facilitate the Director's ability to effectively lead the company.• Prioritize conflicting needs and handle matter expeditiously and proactively.

• Overseeing the Director's office operation.• Greeting visitors, answering a high-volume of incoming phone calls and delivering world-class service to our customers.• Coordinating appointments and meetings and managing staff calendars and schedules.• Supervising, mentoring, training, and coaching our office staff and delegating assignments to ensure maximum productivity.• Coordinating domestic and international travel, including flight, hotel, and car rental reservations.• Purchasing office supplies and equipment and maintaining proper stock levels.• Producing reports, composing correspondence, and drafting new contracts.• Creating presentations and other management-level reports.

Management Support:- Produce information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics.- Conserve executive's time by reading, researching, and routing correspondence; drafting letters and documents; collecting and analyzing information; initiating telecommunications.- Maintain executive's appointment schedule by planning and scheduling meetings, conferences, teleconferences, and travel.- Represent the executive by attending meetings in the executive's absence; speaking for the executive.- Maintain customer confidence and protects operations by keeping information confidential.- Complete projects by assigning work to clerical staff; following up on results.- Prepare reports by collecting and analyzing information.- Secure information by completing data base backups.- Provide historical reference by developing and utilizing filing and retrieval systems; recording meeting discussions.- Maintain office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies; verifying receipt of supplies.- Ensure operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.- Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.- Contribute to team effort by accomplishing related results as needed.

- In charge of the day-to-day operations of kindergarten school.- Establish performance goals and objectives for the school and for teachers and keeping records.- Monitor students' progress, keep teachers trained and motivated.- Maintain a solid concern to both parents and teachers.- Keep proper empathetic communication with diverse range of students with understandable manner.- Formulate mission statements, visit classrooms to evaluate teaching methods.-.Provide performance standards for teachers and other employees.- Prepare reports on student attendance and performance.- Prepare budgets, develop academic programs.

Recruitment: - Attract top talent from our candidates’ pool, gain competitive advantage and fuel organization’s growth.- Screen candidates resumes and job applications.- Conduct interviews using various reliable personnel selection tools/methods to filter candidates within schedule.- Assess applicants’ relevant knowledge, skills, soft skills, experience and aptitudes.- On-board new employees in order to become fully integrated.- Monitor and apply hr recruiting best practices.- Act as a point of contact and build influential candidate relationships during the selection process.- Promote company’s reputation as “best place to work”.Communication:- Provide the target customers/parents with information about the organization and its services and products.- Maintain relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; profit and service improvements.- Carry out research into the attitudes and perceptions of the target audience.- Review the research, mentioning both positive and negative attitudes toward the organization.- Prepare reports for the management team with recommendations on building a more positive attitude.- Organize and getting involved in social and cultural activities such as sports competitions, school parties, dinners and excursions.- Attend and contribute to training sessions.- Participate in marketing events for the language school.- Maintain quality service by establishing and enforcing organization standards.- Contribute to team effort by accomplishing related results as needed.

Training:- Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managers- Draw an overall or individualized training and development plan that addresses needs and expectations- Deploy a wide variety of training methods.- Conduct effective induction and orientation sessions.- Monitor and evaluate training program’s effectiveness, success and report on them- Manage training budget.- Provide opportunities for ongoing development.- Resolve any specific problems and tailor programs as necessary.- Maintain a keen understanding of training trends, developments and best practices. Guest Relations:- Analyse customer feedback and provide strategic direction to continuously improve overall rating.- Expect and react promptly to guests’ requirements and inquires.- Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery.- Direct, coach and manage guest relations team to ensure all standards and operating procedures are adhered to.- Appraise team’s performance and produce reports.- Examine activities logbook, assign tasks appropriately and implement control schedule daily.

- Read and analyze incoming memos, submissions, and reports in order to determine their significance and plan their distribution.- Open, sort, and distribute incoming correspondence, including faxes and email.- File and retrieve corporate documents, records, and reports.- Greet visitors and determine whether they should be given access to specific individuals.- Prepare responses to correspondence containing routine inquiries.- Perform general office duties such as ordering supplies, maintaining records management systems, and performing basic bookkeeping work.

- Identify business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.- Sell products by establishing contact and developing relationships with prospects; recommending solutions.- Maintain relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.- Identify product improvements or new products by remaining current on industry trends, market activities, and competitors.

- Assist the sales team, focusing mostly on managing schedules and the distribution of any sales documentation.- Prepare and then follow up on any sales quotations made for clients, negotiating terms with the client at a cost best suited for them.- Respond to any online or telephone queries in a calm and friendly manner.- Liaise between other departments and the client to provide the service most suitable to the client’s needs, cost and time restraints.- Work closely with the Sales team to assess the progress of the department and develop Sales strategy accordingly.- Produce reports on progress within the department and outline any developed strategies to improve.- Responsible for overseeing any supercharges and evaluating any alterations to both external and internal staff.

- Processing checks, cash and direct debit payments and withdrawals.- Setting up and maintaining customers’ accounts.- Dealing with inquiries.- Promoting and selling financial products and services to customers.- Using a computerized system to update account details general administration tasks such as maintaining records, opening post and sending letters to customers operating and overseas currency tills.- Helping customers with loan and mortgage applications.