Develop and execute strategic plans to enhance the efficiency and effectiveness of telematics operations.Collaborate with cross-functional teams to integrate telematics data into business processes, improving overall organizational performance.Oversee the maintenance and troubleshooting of telematics hardware and software systems.Ensure compliance with industry regulations and standards related to telematics.Managed the day-to-day operations of the telematics department… Show more Develop and execute strategic plans to enhance the efficiency and effectiveness of telematics operations.Collaborate with cross-functional teams to integrate telematics data into business processes, improving overall organizational performance.Oversee the maintenance and troubleshooting of telematics hardware and software systems.Ensure compliance with industry regulations and standards related to telematics.Managed the day-to-day operations of the telematics department, including personnel, projects, and budgets.Implemented telematics initiatives to optimize fleet management, reduce fuel consumption, and enhance driver safety.Conducted regular training sessions for staff to stay updated on the latest telematics technologies and best practices.Collaborated with sales and marketing teams to promote telematics solutions to clients, increasing business.Achievements and progress are in the electric vehicle (EV) telematics and Key sharing telematics. Show less

Technical Support Specialist L2-Tier 2 / Subject Metter Expert for BMWConnectedDrive Services.Escalated support desk tickets to Level 3 in the most crucial circumstances and afterconsiderable time had been spent on a single ticket.• Onboarded and trained all incoming junior tech support specialists.• Provide troubleshooting assistance to Level 1 technical support specialists via remote supporttools• Gathers and maintains the technical knowledge necessary to… Show more Technical Support Specialist L2-Tier 2 / Subject Metter Expert for BMWConnectedDrive Services.Escalated support desk tickets to Level 3 in the most crucial circumstances and afterconsiderable time had been spent on a single ticket.• Onboarded and trained all incoming junior tech support specialists.• Provide troubleshooting assistance to Level 1 technical support specialists via remote supporttools• Gathers and maintains the technical knowledge necessary to provide Level 1 technical supportspecialists with efficient/effective technical resolution actions.• Ability to read and understand technical data detailed on blueprints, instructional manuals,and other technical product data.Key Achievements• Solved 99.2% of Level 2 tech support tickets without needing to escalate to Level 3 techsupport engineers. Show less

• Assist in the booking of appointments via system, preparation of quotations and tax invoices . • Open job cards and furnish with details of suspected faults/recommendations of required repairs • Handle and resolve customers complaints to ensure customers' satisfaction • Process job orders and ensure effective flow of information between customers and the workshop • Handle collection of serviced cars effectively and efficiently • Manage and monitor drop-off of job progress… Show more • Assist in the booking of appointments via system, preparation of quotations and tax invoices . • Open job cards and furnish with details of suspected faults/recommendations of required repairs • Handle and resolve customers complaints to ensure customers' satisfaction • Process job orders and ensure effective flow of information between customers and the workshop • Handle collection of serviced cars effectively and efficiently • Manage and monitor drop-off of job progress and update Customer on repair status • Liaise with Parts department and Workshop to ensure orders are completed in a timely manner . • Collect customer feedback for continuous improvement in service level• Ensure Customer Satisfaction Index are met on monthly basis• Manage minimum 7 to 20 customer appointments in a day • Manage difficult customers cases and rectify Show less

• Assist in the booking of appointments via system, preparation of quotations and tax invoices . • Open job cards and furnish with details of suspected faults/recommendations of required repairs • Handle and resolve customers complaints to ensure customers' satisfaction • Process job orders and ensure effective flow of information between customers and the workshop • Handle collection of serviced cars effectively and efficiently • Monitor drop-off of job progress and update… Show more • Assist in the booking of appointments via system, preparation of quotations and tax invoices . • Open job cards and furnish with details of suspected faults/recommendations of required repairs • Handle and resolve customers complaints to ensure customers' satisfaction • Process job orders and ensure effective flow of information between customers and the workshop • Handle collection of serviced cars effectively and efficiently • Monitor drop-off of job progress and update Customer on repair status • Liaise with Parts department and Workshop to ensure orders are completed in a timely manner . • Collect customer feedback for continuous improvement in service level Show less

• Sales & Marketing Activities.• To penetrate and develop standard accounts as assigned.• To carry pre-sales prospecting on accounts assigned.• To organize and conduct product presentations and demonstrations.• To present Market Information and provide tender report.• To obtain feedback from customers.• To feedback information related to competitors products/activities/pricing to immediate superior.• Prepare sales reports by end of the month.• Prepare… Show more • Sales & Marketing Activities.• To penetrate and develop standard accounts as assigned.• To carry pre-sales prospecting on accounts assigned.• To organize and conduct product presentations and demonstrations.• To present Market Information and provide tender report.• To obtain feedback from customers.• To feedback information related to competitors products/activities/pricing to immediate superior.• Prepare sales reports by end of the month.• Prepare presentation for monthly sales review.• Advertising and promotion materials report. Show less