Dinah Afanou Email & Phone Number

Saint-Eustache, Quebec, Canada

Montreal, Quebec, Canada

Professional experience and achievementsLAFARGE CANADA INC, LAVAL, DORVAL ET MONTREAL, QUEBECAfter Sales Supervisor – Cement Division 2017 to 2021Responsible for proactively managing all After Sales activities including resolution of investigated invoices, unapplied payments, open credit management and accounts receivable reconciliation. Significant interaction with Sales, Distribution, Credit and customers.• Supervisor of a team of three (3) covering Eastern Canada (Ontario-Quebec-Maritimes).• Recovery of approximately $2.5M due since 2006 from recalcitrant customers• Complex and specials projects of $10M with elite clients involving procurement, logistics, billing and collectionJunior 2007 to 2010• As part of a team of three (3) covering Eastern Canada. • Investigation and resolution of post-sales issues (billing errors, pricing, payment discrepancies).

Supervisor – Transportation – Cement Division 2013 to 2017Responsible for the payment of transportation invoices to our subcontracted carriers. Collaborate with the Distribution, Sales, Order Entry, Transportation Manager and Transportation Companies departments.• E-One and SAP environment (transition period). • Supervisor of a team of four (4) covering Eastern Canada (Ontario-Quebec-Maritimes).• Data entry, maintenance and updating of routes and transport rates for trucks and trains: o Billing of waiting time and accessories fees o System update for fuel charges and transportation rate adjustmentso Reconciliation of freight accounts• Assistance to the Distribution Director in specific projects.• Recovery of approximately $1.5M in overpayments from our subcontractors.Junior 2005 to 2007• As part of a team of two (2) covering Eastern Canada. • Recovered approximately $50,000 for Lafarge through reconciliation with carriers on billing errors.

Customer Value Representative (CVR) – Cement Division 2010 to 2013Order Center for CementPrimary intermediary on a daily basis between ordering customers and contracted truck delivery service providers. Build strong working relationships and open communication with Sales, Logistics and Distribution groups, customers and truck delivery service providers.• As part of a team of six (6) covering Eastern Canada (Ontario-Quebec-Maritimes). • Meet and exceed customer expectations while complying with policies, practices and procedures: o Management of delays and conflicts o Management and optimization of plants products inventories• Persuaded several recalcitrant elite customers to deal with the Customer Value Center (order taking center).

Sales Secretary – Cement Division 2004 to 2005Clerical position providing general support to the two (2) Sales Coordinators for Eastern Canada.• Preparation of reports, monitoring of the annual budget • Coordination of travels, various reservations, organization of events for the Sales team

Major In Fine Arts

Bachelor'S Degree In Environmental Design