Dina Helmi Email and Phone Number
Dina Helmi work email
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Dina Helmi personal email
Driven Credit certified & MBA holder with extensive background in operations, Banking, telecommunication, customer service, Microsoft Office & the English Language.
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Branch Support AssociateHsbc Oct 2018 - PresentGiza Governorate, Egypt• Handling Complaints & queries related to the branch (CMS Champion) & responsible forthe branch's quarterly awareness sessions.• Responsible for educating the branch staff regarding HSBC's digital channels (DigitalChampion).• Handling marketing materials & making sure all they updated (MerchandisingChampion).• Daily processing of all operational transactions of the branch (Personal & Corporate),including but not limited to: cheques. transfers, taxes, term deposits & cashier orders. -
Sales & Service OfficerHsbc Sep 2017 - Sep 2018Giza Governorate, Egypt• Ensure all customer needs are met and sales opportunities are maximized.Ensure Direct channels are fully utilized by the customer.• Undertake effective Individual Reviews.• Achieve cross sale penetration rates and wealth referrals achieved for account opening, lending and other sales.• Building a high personal and corporate profile in the community.Fully utilize and input to Customer Relationship Management data, ensuring all customerinformation is complete and kept up to date.
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Hbme Premier CsrHsbc Global Service Center Aug 2015 - Jun 2017Giza Governorate, Egypt•Handled premier customers' issues & queries for HSBC's "Global Service Center"
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International Account AdvisorVodafone Egypt Sep 2013 - Apr 20156Th Of October• 1st line technical advisor and before it as a billing advisor.• Responded to customers over the phone and resolved their inquiries.• Generated hourly reports of Average Handling Time for calls to current team, makingsure Sales target is achieved along with delivering policy and new projects' updates toteam members.• Supported new colleagues as an on loan floorwalker for knowledge and system queriesand handled their escalations or call-backs if required. Also, served as a support toadvisors for the launch of a new system.• Recognized as a VIS top performer for the 1st/2nd quarter of 2014/2015 by VIS directorSherif Bakir and on monthly basis through the monthly rankings.
Dina Helmi Skills
Dina Helmi Education Details
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El Sadat Experimental Language SchoolHigh School Diploma -
Om El Abtal Experimental Language SchoolDiploma
Frequently Asked Questions about Dina Helmi
What company does Dina Helmi work for?
Dina Helmi works for Hsbc
What is Dina Helmi's role at the current company?
Dina Helmi's current role is MBA, Credit certified, HSBC banker.
What is Dina Helmi's email address?
Dina Helmi's email address is di****@****one.com
What schools did Dina Helmi attend?
Dina Helmi attended Misr University For Science And Technology, El Sadat Experimental Language School, Om El Abtal Experimental Language School.
What skills is Dina Helmi known for?
Dina Helmi has skills like Translation, Microsoft Office, Learning Quickly, Linguistics, Problem Solving, Writing, Literature, Interpretation, Information Gathering, File Management, Data Warehousing, Editorial.
Who are Dina Helmi's colleagues?
Dina Helmi's colleagues are Lara Omar, Sheila Joy Faderogao, Basel Sham, Tushar Parikh, Jhoanne Nepomuceno, Shenice Grant, Graeme Hall.
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Dina helmi
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