Dinah Johnson Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia, United States

Atlanta, Georgia, United States

Project: Webhooks Event Processor and Publisher- Developed a high-performance webhooks event processor and publisher using Node.js, Amazon SQS, and AWS Lambda. This addressed the need for a reliable notification service to external clients whenever specific events occurred within our application, reducing data latency issues and enhancing the user experience.- Implemented error handling and automated retries, achieving a 99.9% success rate in event delivery.- Configured Datadog monitoring to track performance metrics and logs.Feature: Bulk Shipping Labels with Interleaved Packslips- Automated the consolidation of shipping labels and packslips into a single PDF for bulk downloads, transforming a 50-click process into a one-click solution. This was achieved by integrating with Amazon S3 and the Labelary API, significantly reducing client time spent on manual downloads and streamlining label organization.Key Contributions- Primary technical support liaison, directly engaging with customers to troubleshoot and resolve complex issues to enhance customer trust and service reliability.- Collaborate with non-engineering stakeholders to understand customer needs, translating technical language into accessible communication.- Voluntarily assume on-call responsibilities to accommodate teammates’ vacations and last-minute PTO requests, ensuring uninterrupted support coverage and demonstrating a commitment to team flexibility and operational continuity.

Atlanta, Georgia, United States

Transportation Analyst- Analyzed billing data to re-design the billing flow which fixed over $250,000 in existing billing errors and reduced overall error occurrences.- Reduced inventory transfer transportation costs by 12% by optimizing the inventory balancing algorithm truck schedule.- Created analytics dashboards for operations and business stakeholders to monitor KPIs - Worked with product, data science, and UX design teams to test new features and services to reduce manual operations.Software Support Engineer- Provided technical support to DTC merchants using Last Mile products, including API troubleshooting, root cause determination, bug fixes, and process automation- Worked directly with customers to gather and track feedback to enhance the product

Atlanta Metropolitan Area

- Developed a full stack blockchain application using React, Solidity, and Ethereum for users to spend, deposit, withdraw, and earn cryptocurrencies.- Moderated community group discussions and provided technical assistance to interns new to coding- Gained knowledge in global payments, consensus protocols, and blockchain use cases.

Atlanta, Georgia, United States

- Established and grew the after hours account management operations team from 4 to 20+ mid-size and enterprise customer accounts.- Authored over 15 Standard Operating Procedures (SOPs) delineating the full cycle of customer engagement—from initial rate inquiries and carrier assignment to load tracking and final documentation for invoicing—enhancing process clarity and operational efficiency.- Increased gross margin by an average of 6% for select enterprise customer accounts through strategic logistics management and relationship development with carriers.- Coordinated transportation for 1000+ shipments of disaster relief aid.

Cape Canaveral, Florida, United States

- Designed and programmed a robotic Mars rover prototype to navigate, detect minerals, and retrieve rocks autonomously. - Mentored 40 students in programming, pitches, and conflict resolution for the Fall 2019 Moon Landing robotics competition.