Dina Joseph Email & Phone Number

10 Salt Creek Drive, Hinsdale, Il 60521

Responsible for insurance verification and ensuring the accuracy of patient insurance information, as well as resolving any issues that could impact patient procedures and the resulting facility and anesthesia billing process. Work collaboratively within the business office team environment to confirm insurance eligibility, deductibles, copayments and referrals to facilitate seamless patient procedures. Also responsible for answering telephones, resolving patient concerns, and creating financial payment plans as needed. Schedules surgeries and submits orders for surgical equipment when needed to assist. Maintains patient demographics and medical records. Coordinates emergency and add-on procedures. Interacts with patients, physicians, facilities, and insurance carriers daily, maintaining confidentiality and safety at all times.

353 E Burlington, Ste 100, Riverside, Il 60546

Surgery CoordinatorSchedules surgeries and orders surgical equipment. Completes appointment reminders. Maintains patient records and verifies insurance coverage. Enters post-surgical data and manages all surgical documentation. Gathers and inputs patient clinical and demographic information ensuring preoperative paperwork is completed by working closely with patients, PCPs, hospitals, and ambulatory surgery centers. Schedules emergency and add-on surgeries. Coordinates surgical DME, postoperative home healthcare, and followup appointments. Prior Authorization/Workman's CompensationCollects and verifies all required information from patients and clients in order to submit and obtain prior authorization required for evaluations, treatment, imaging studies, physical therapy, home healthcare, DME and surgical procedures from insurance providers and Workman's Compensation carriers. Completes timely and accurate prior and retro authorization requests to payors. Files appeals, schedules and preps physician Peer-to-Peer calls with all major insurance companies. Coordinates and secures referrals, extensions, and ongoing case management. Interacts with patients, physicians, adjusters, attorneys, and facilities daily.

Remote Office, Illinois

Keeping clients happy with exceptional quality, turn-around times, and a personal touch that provides consistent one-on-one attention for our practitioners, patients, and their medical records. Maintains and upholds privacy standards and HIPAA guidelines keeping patient safety first and foremost at all times. Responds to work type and/or template changes and additions in a timely fashion based on client requests and distributes updated information to teams. Ensures necessary scheduling to maintain proper coverage, providing additional hands-on transcription support as needed (259 LPH). Recognizes the talents and dedication of teammates creating an atmosphere that encourages personal and professional growth through ever-present support, training, and assistance.

Remote/Home Office

NUANCE COMMUNICATIONS, INC., Burlington, MA July 2005 – August 2016Previously Webmedx Inc. assists clinicians with clinical documentation on every level. Webmedx Inc. was named ‘Best in KLAS’ in 2009 and 2010, Professional Services.Transcription Service Manager, 2011 – 2016, Service Team/Account Manager, 2005 – 2011Received annual accolades for exceeding company expectations while managing and coordinating the daily workflow and customer service of 13 acute care accounts. By creating a culture of professional development through mentoring, coaching, and communication to help improve performance and skill proficiency levels, my team of up to 100 MTs and QA Leads consistently exceeded company production and quality benchmarks. Team attrition rate fell to an annual average of 5%, exceeding company expectations by 80% as my processes and procedures were implemented across other teams.Reformulated the onboarding process and my new hires attained 99% quality within 4 weeks, and production goals within 8 weeks. New hires consistently surpassed the 12-week probationary period through diligent use of 1:1 follow-up, coaching, and training.Secured corporate contract bringing in 6 additional facilities and over $2M of business due to physician and HIM satisfaction with quality, TAT and responsiveness while managing the original single, acute care facility. Worked directly with Project Manager/Implementation teams with all new accounts and facilities.Analyzed and adjusted staffing and scheduling of MTs and QA to meet changing resource requirements and financial objectives to successfully and consistently manage TAT for 13 acute care facilities on the east and west coasts. Partnered with other managers to provide 24/7 cover for all clients and teams, addressing unexpected volumes, PTO and any technical concerns to secure TAT, maintain patient safety, and satisfy client and provider needs across many different platforms.

Transcription Manager, 2003 – 2005Supervised and coordinated scheduling of in-house QA staff, Lead MTs, and 35 remote MTs. Managed the turn-around for ER clients (2-3 hour TAT, 20 minute TAT for stat reports), as well as acute care and specialty client groups (cardiology, otolaryngology, gastroenterology, psychiatry). Procured new acute-care accounts. Answered RFPs, worked directly with new clients and IT during implementation, and wrote new account specific instructions for MTs and QA. Working directly with the IT supervisor, work types and templates were created, set up, and posted in less than 12 hours when a prospective client’s service went down unexpectedly. Physicians were able to dictate and have reports addressed by Medifax staff in less than 12 hours ensuring the continuity of patient safety and care. Revised, updated, and distributed ER, clinic, and acute care account specifics guidelines as needed for clients, MTs, and QA. QA Coordinator/MT, 1999 – 2003Created Medifax Quality Standards guidelines and practices raising average quality from 91% to 99% in less than 6 months by implementing weekly format checks, quarterly and yearly QA reviews, and bringing transcription in line with AAMT standards.Transcription of all ER, Acute Care, and Specialty accounts. Created the remote MT instruction handbook and Medifax Style Guide.Created training program enabling L3 ER/Clinic MTs to progress up to L4/Specialty MTs

Chicago, Illinois

Personal secretary for Daniel P. Mass, MD & Assistant to Gerald Laros, MD, Section Chairman.Orthopedic Section Secretary in the Department of Surgery; 18 residents and 2 podiatrists, 1 pediatric orthopedic surgeon.Managed phones for personal office and clinic, scheduling patient appointments as well as personal appointments for physician and resident staff. Monitored, secured, and maintained offices supplies, equipment, and reference materials. Provided body parts, support and scheduling for in-hospital orthopedic resident seminars. Updated, maintained and distributed PGY documentation as well as resident rotations. Created and distributed weekly/monthly/quarterly orthopedic attending and resident schedules. Coordinated scheduling, notifications and attendance for a 2-day workshop lead by Dr. Mass on cutting-edge orthopedic fixation techniques including procurement of hospital space, catering, securing guest lists and transportation, as well as bones, supplies and equipment utilized.

Chicago And South Surburbs

Office Manager for Dr. Joseph Schapiro, pediatrics, Calumet City, Illinois.Medical Assistant to 4 nephrologists at North Central Dialysis Center, Chicago, IllinoisManaged phones, patient scheduling, physician referrals. Maintained and managed office lab, performing routine blood work, UAs, cultures, and slides.Prepped and maintained patient rooms, procedural setups. Performed patient prepping, vital signs, EKGs, blood draws and administered immunizations.Justified billing, accounts receivable, accounts payable. Processed all insurance claims and requests for medical records.

Education record

Activities and Societies: Coursework in Philosophy & Ethics

Education record

Clinical and Administrative Medical Assistant Certification by American Medical Association

Education record

Certificate of Completion for required Webmedx legal requirements of ARRA, HITECH, False Claims Act, Red Flags Rule, Discovery Rule, Fraud.