Highly experienced IT leader with a proven track record of success in managing and delivering complex Workplace as a Service (WPaaS) environments for a major Australian bank. Technical Expertise: Extensive experience with Hyper-V, VMWare, Storage Spaces Direct, Windows Server and HP hardware. Leadership Skills: Managed teams exceeding 50 members, implemented RBA flow for faster incident resolution, led service improvement initiatives and mentored new hires. Process Improvement: Led successful RTPA deployments, implemented automation for repetitive tasks, Part of Technical SME on high severity incidents, reduced incidents count with knowledge hub, developed automation scripts, standardized processes. Risk Management: Proactive identification, evaluation, mitigation, and monitoring of risks. Project Management: Successfully completed Cluster File Share Witness migration, Hyper-V Cluster VM Role migration, hardware/OS refresh projects, and DR solutions for WPaaS.