Please complete the CAPTCHA to continue
A concise factual answer block for searchers comparing this professional profile.
Dina Harris is listed as Sr. Solution Architect @ AT&T | Design Thinking (Level 1 & Level 2) based in Snellville, Georgia, United States. AeroLeads shows a matched LinkedIn profile for Dina Harris.
Dina Harris previously worked as Sr. Solution Architect at At&T and Process Architect at At&T. Dina Harris holds Mba, Business Administration from University Of Phoenix-Metro Detroit Campus.
Dina Harris is a Sr. Solution Architect @ AT&T | Design Thinking (Level 1 & Level 2). Colleagues describe her as "Dina is a dedicated IT professional that I worked with for many years. She held a variety of roles ranging from IT Trainer to Technical Writer, Instructional Designer and Lead Trainer all within the same work project. Her comprehensive knowledge of all subject matters put before her makes her a standout." and "I worked with Dina at Ford Motor Company, and we supported the same client in Training and Development. Dina is a consummate professional as a trainer who possesses excellent communication and presentation skills, and her clients spoke very highly of her. Dina is very detailed oriented which is critical when you create training documentation. Working with her helped me to develop my own skills. It was a pleasure working with Dina."
A career timeline built from the work history available for this profile.
Atlanta, Georgia, United States
Responsibilities include: Business Process Improvement, Data Gathering and Reporting, Process Management, Process Mapping/Flowcharting, Innovation Evaluation and Assessment, Customer "Centric" Design work, and Value Stream Mapping (VSM). Developed a MS Visio and Lucidchart VSM template for organizational use. Currently certification: Design Thinking (Level 1 & Level 2).
Greater Atlanta Area
Responsibilities included: Strong leadership and Technical Leadership skills, Process and Quality Management, Delivery of solutions, JIRA task management, Coordinating timeline, status, dependencies, and risks across assigned innovations and reporting back to the Portfolio Management Team. Coordinating Change and Adoption, Design Level Designs, Created EPICS and Acceptance Criteria, Documented requirements and communication plans. Coordinated post implementation support.
Greater Atlanta Area
EMMS Technical lead. Responsibilities included:• Identifying process improvement opportunities. • Participated in the LBGUPS process of documenting new product support. • Participated in the EMMS Governance Review Board formed to validate all process documentation submitted for review. Providing input into Root Cause analysis, Incident Reviews, and preparation of reports. • Performed trending Analysis of Incidents to proactively identify problems. • Monitored existing support tickets to escalate to management if in risk of missing service level targets. • Assisted Application Service Desk (ASD) peers with customer escalations (Request Ticket Validations). • Developed Methods & Procedures (M&P), Visio Process and Job aid documentation. • Developed SharePoint lists & Workflows to support processes managed between domestic and international associates. • Validated vendor training content for value added knowledge improvement for ASD associate education and vendor product certifications. • Created newsletter communication called “Director’s Cut” to communicate operational changes to all domestic and international associates.
Atlanta, Ga
Provide Tier II support for the management of ongoing relationships and operational delivery of Mobile Device Management (MDM), Mobile Enterprise Application Platform (MEAP), and Mobile Application Development (MAD) to enterprise clients. Responsible for process documentation and training of Application Service Desk (ASD) associates across three locations: Atlanta-GA, Hiawatha-Iowa, and Pune-India. Support responsibilities incorporate process training and tool support for all ASD associates. This includes end-to-end ticket management (create, escalation, updates, closure) of customer support requests via multiple mediums (email initiated requests, customer web-submitted requestss, telephone initiated requests, and Live Chat engagement requests), customer communication management (telephone, email), and various Mobile IT Platform MDM/MEAP/MAD tool competency (MobileIron, Airwatch, and Toggle), as well as Custom Application Development support of applications developed for iOS, Android, and Windows smartphone and tablet devices.Responsible for submitting process requirements for tool updates, approving business requirement documents, and participating in Operational Readiness Testing (ORT) of tool implementations and special projects.Implemented five How-To videos for customer self-submitting web ticketing system called AT&T MSS Client Portal.
AUG 2011 – PRESENT: 2nd Level Corporate Helpdesk/Technical Writer. Resolving to How-To SharePoint help request tickets submitted through the 1st level helpdesk corporate ticketing system. Desktop sharing with customers via hosted WebEx meetings to assist with troubleshooting visual upgrade failures for SharePoint site collections and/or specifically failed subsites, webpages, and web parts created in SharePoint 2007. JAN 2011 – PRESENT: SharePoint Developer. Performed remediation tasks associated with SharePoint 2007 to SharePoint 2010 visual upgrade; summarized findings and presented to client to secure project funding. Fixed affected SharePoint code (subsites, web pages, masterpage look and feel customization, and corrupted web parts) once funding approved and project officially kicked off. Used MS Visio to create custom workflows in SharePoint Designer. Project solutions developed involving SharePoint Designer, MS Visio and InfoPath Designer. APR 2009 – JAN 2011 Technical Trainer, Instructional Designer, Technical Writer, Project Coordinator. Maintained and updated all courseware materials. Used MS Visio and MS Word to create data-driven diagrams demonstrating procedural steps in instructor guides, student guides, and quick reference guides. Maintained training request schedule for all requested onsite trainings. Determined training needs assessment for requesting manufacturing plant floor locations and corporate office locations. Delivered software training to end-users via classroom instructor-led training. Delivered web-based software training to customers with limited budgets using WebEx.JUL 2010 – NOV 2010: Instructional Designer, Technical Writer. Developed an eLearning training solution for a custom developed vacation tracking system for hourly plant employees. Used MS Visio and MS Word to create data-driven diagrams demonstrating procedural steps in instructor guides, student guides, and quick reference guides.
FEB 2007 - APR 2009: Technical Software Trainer, Instructional Designer, Technical Writer, Project Coordinator. Developed instructor-led classroom software training modules and documentation for a custom Lean Manufacturing System Application. NOV 2006 - MAY 2007: Instructional Designer/Technical Writer, Technical Trainer, Project Coordinator. Developed instructor-led classroom software training modules and documentation for a custom application lifecycle management solution called Enterprise Software Configuration Management (ESCM). APR 2006 - JAN 2007: Corporate Trainer, Instructional Designer, Technical Writer, Project Coordinator. Provided soft skills instructor-led workshop styled training of a Software Delivery Life Cycle (SDLC) course. DEC 2000 - MAR 2006: Master Trainer, Project Coordinator, Instructional Designer, Supervisor. Supervised team of 5 staff trainers. Responsibilities included knowledge dissemination and certification for iterative enhancement releases. Managed the North American manufacturing training request schedule for the training staff. Served as training subject-matter-expert for training staff. . JUL 2000 - DEC 2000: Technical Software Trainer. Delivered instructor-led computer-based OSHA software training to plant floor manufacturing employees. OCT 1999 - JUL 2000: Mainframe Programmer/Analyst. Fixed production programming defects, and enhancement requests. JUN 1999 – OCT 1999: Mainframe Programmer/Analyst. Provided maintenance programming support for batch database programs. AUG 1998 - JUN 1999Mainframe Programmer/Analyst. Created impact analysis reports to identify programs and data files that will be affected by file layout changes. FEB 1998 – AUG 1998: 1st Level Helpdesk Analyst. Provided 1st level technical telephone support to Corporate Ford employees.
Quick answers generated from the profile data available on this page.
Dina Harris is listed as Sr. Solution Architect @ AT&T | Design Thinking (Level 1 & Level 2).
Dina Harris is based in Snellville, Georgia, United States.
Dina Harris has worked for At&T, At&T Mobility Services Llc, Axelon Services Corp., Ciber, and Compuware.
You can use AeroLeads to view verified contact signals for Dina Harris, including work email, phone, and LinkedIn data when available.
Dina Harris holds Mba, Business Administration from University Of Phoenix-Metro Detroit Campus.
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial Search contactsCheck these profiles if this is not the Dina Harris you were looking for.
