Dinal Patel Email & Phone Number

Brampton, Ontario, Canada

• Delivering outstanding customer service and fostered relationships with customers, contributing to a 15% increase in repeat business and high levels of customer satisfaction.• Operating cash register and processing transactions accurately. This includes handling cash, credit, and debit card payments.• Stocking shelves with merchandise, ensuring products are neatly displayed, and maintaining a clean and organized store environment. • Worked closely with cross-functional teams to analyze and address pain points and bottlenecks in store operations, leading to a 20% improvement in process efficiency and smoother daily operations.• Staying informed about product features and benefits to assist customers effectively.

Surat, Gujarat, India

• Developed and maintained the web applications using .NET (C#, ASP.NET, MVC, .NET Core), front and back-end functionality of the website to produce clean code that follows the design and functional specifications.• Achieved a 30% increase in customer retention through the implementation of user-friendly plugins that improved site functionality.• Proficient in database management and optimization using SQL Server, With experience in creating complex queries and stored procedure, ensuring data integrity and achieving a 98% accuracy rate in data retrieval.• Installed and setup of existing the web applications, fixed website bugs and enhanced the website.• Provided clear documentation and technical support to the end users of each site.• Developed and used REST APIs for retrieving Customer Service Records, Test Rest API web services by sending different data formats such as JSON, XML, or plain text using HTTP Protocols methods.• Collaborate with product managers, designers, and other developers to design and implement software solution.

Surat, Gujarat, India

• Developed event-driven .NET Web Forms, ASP.NET Web API, C#, .NET Framework, XML, SQL server and implemented form validation using validation controls, including custom validation and JavaScript for client-side validation. • Participate in the full software development life cycle (SDLC), including requirements analysis, design, development, and testing. • Knowledge of object-oriented programming (OOP) concepts with JavaScript, Knowledge of DOM and proficiency in increasing web page efficiency.• Created and maintained database objects in SQL server such as complex stored Procedures, Triggers, and Table, Views and User Defined Functions for inserting/updating/deleting data into Relational Database Table.• Worked with ASP.NET MVC, partial views, and master pages and developed Cascading Style Sheets (CSS) for consistent look and feel of the website.

Surat, Gujarat, India

• Responsible for the design, build, deployment, debug & maintenance of android applications.• Created SQL database structures that integrates with Android applications• Integrating third party APIs into the application and Implemented Cloud Messaging API and Push notifications.• Customizing widgets by building custom views.• Developed rich UI for the applications using Recycler view, Scroll View, View Pager & Navigation Drawer.• Usage of Material design in applications UI.• Application Developed: Matrimonial mobile application, Video Player App (mix of functionality of MX Player and VLC Player), Video Template editor, Photo Editing, Video Editing, and Ringtone Maker.

Surat, Gujarat, India

• Application Developed: Ringtone Maker, VLC Player, and Photo Video Maker with Music.• Integrated Google admob and Facebook ads

Master Of Science (Information Technology), Computer And Information Sciences And Support Services

Bachelor Of Computer Application