I am a tenacious problem solver who is focused on making sure customers recognize value and optimize their use of solutions provided to them. I often have to understand interdependencies between people, processes and technology platforms before resolving challenges.The keys to my success come from active listening, asking questions, looking at both the big picture and the tiny details, and effective follow through. With a track record of getting things done, I communicate complex issues in a pragmatic and straightforward manner. I am at my best when engaging with stakeholders and analyzing business processes to optimize the use of technology platforms.