Dinara A Email & Phone Number

With over 15 years of work experience in various customer service roles, I am a customer experience and account management professional who is passionate about delivering exceptional service and building long-lasting relationships with clients. Most recently, I was a customer service specialist at Alorica, where I handled inbound and outbound calls, provided product information, and upsold services to customers. Prior to that, I worked as an account manager at Sheffield Financial, a division of Truist Bank, where I managed a portfolio of over 300 accounts, resolved customer issues, and increased retention rates by 20%. I have a proven track record of exceeding customer satisfaction and retention goals, as well as enhancing cross-selling and revenue generation opportunities. I have strong customer service management, customer experience, and account management skills, as well as domain expertise in the financial and entertainment industries. I am currently pursuing a bachelor's degree in business entertainment at Full Sail University, where I am learning how to create my future career in business. I am eager to join a team that values innovation, collaboration, and diversity, and that shares my vision of creating engaging and immersive experiences for customers.