- Planning lead-generating events from conception through to execution according to requirements, target audience and objectives- Delivering events, including scheduling, booking and on-the-day management- Managing and adhering to budgets- Liaising proactively with all relevant internal staff regarding all requirements for events, including venues, costs, equipment, attendees, catering, speakers, sponsors, etc.- Sourcing and negotiating with vendors and suppliers- Managing… Show more - Planning lead-generating events from conception through to execution according to requirements, target audience and objectives- Delivering events, including scheduling, booking and on-the-day management- Managing and adhering to budgets- Liaising proactively with all relevant internal staff regarding all requirements for events, including venues, costs, equipment, attendees, catering, speakers, sponsors, etc.- Sourcing and negotiating with vendors and suppliers- Managing inventory lists for all event equipment and collateral materials- Planning and supporting with the production of required event literature and assist with the delivery of marketing for events activities e.g. surveys, invitations (digital and hard-copy) Show less

- Created, owned & executed TELUS Pure Fibre Events: trade shows, conferences, product launches - Liaised with product management team, integrated marketing, field marketing, and sales teams to develop and align experiential marketing events - Managed budget, vendor sourcing, project plans, prioritization, delegation and escalations- Created print and digital marketing collateral - Executed direct mail campaigns- Supported strategic business development, planning & tactical… Show more - Created, owned & executed TELUS Pure Fibre Events: trade shows, conferences, product launches - Liaised with product management team, integrated marketing, field marketing, and sales teams to develop and align experiential marketing events - Managed budget, vendor sourcing, project plans, prioritization, delegation and escalations- Created print and digital marketing collateral - Executed direct mail campaigns- Supported strategic business development, planning & tactical execution of integrated go-to-market activities, marketing campaigns, branding, communications- Drove initiatives that deliver on a successful customer experience while growing key business activities that support customer migrations, acquisition, revenue, customer satisfaction & brand affinity Show less

- Provided day-to-day coaching, direction and leadership to frontline team members, this includes real time management of resources, performance management and development, facilitating team meetings, escalation resolution and response- Relationship Management - manage and maintain relationships with numerous internal stakeholders to ensure coordination of support issues and excellent customer service- Assist as a prime in departmental initiatives to manage operations

- Assessed organizational needs to determine number and range of volunteers needed - Created descriptions for volunteer positions- Managed volunteer recruitment and hiring process by advertising for available volunteer positions, interviewed candidates, and matching them with appropriate roles- Prepared orientational materials and facilitated training - Managed volunteer scheduling

- Accountable for creating a positive client experience by understanding and meeting service transaction needs in a respectful and timely manner- Taking initiative in promoting banking products and transaction services that meet client’s needs