Dina Ruggiero Email & Phone Number

Kensington, Maryland, United States

San Antonio, Texas, United States

Virginia Beach, Virginia

• Oversee daily operations including sales, design, order processing, project management and installation of custom office solution provider.
• Office Automation: Implemented custom software program (E-manage One) to streamline overall business operations. Instituted a claim tracking and root cause analysis to minimize profit erosion.
• Staff Development: Reviewed and revamped daily operations for sales, design, operations, and project management teams. Provided detailed documentation and training to ensure consistent and efficient processes.
• Bid Support: Utilized previous experience to help sales team win a multi-million headquarter project by assisting with the completion of an innovative, cost-effective custom solution.
• Installation/Project Management: Establish best practices to ensure a positive customer experience.

Fairfield, NJ

Responsible for the management and implementation of technology and service strategies to support increased workflow and reducing operating expenditures. Oversee both physical and organizational structure of firm to increase efficiency and drive productivity to new levels.Facilities Management:Oversee 13 offices and 3 warehouses. Responsible for contract.

Mount Laurel, NJ

• Manage the operations, supply chain, logistics and customer support for an international contract furniture company. Responsible for directing project management, customer service, technical support, order processing.
• Completed organizational re-alignment resulting in 30% ($2M) reduction in operating budget.
• Key member of team that implemented Salesforce.com from a forecasting/crm and service module into the company. Leveraged tool to make information available to areas of the company (design, sales, operations.
• Developed training programs and strategic alliances with dealer partners throughout the U.S. to improve efficiency / effectiveness and standardize policies and procedures.
• Created a cross functional team to rapidly respond to bids / rfps / mockups - combining the design, engineering and manufacturing teams together to quickly provide totally custom solutions... resulting in WINS from.
• Created special lead-time agreements for standardized clients to provide standard items in expedited turnaround.

• Responsible for project management of business process transformation to streamline order to payment cycle for contract furniture company.
• Designed and implemented International Order Entry/Scheduling System streamlining processing time from weeks to minutes.
• Developed dealer internet web portal for order inquiry and management.
• Provided consulting support to senior executives to make appropriate organizational modifications to ensure the continued success of corporate projects.o Successfully developed a highly functional international team.

• Manage all CIGNA Systems project activities in support of Property and Casualty Division. Ensure proper prioritization and allocation of divisional resources for IT related services.
• Responsible for oversight and management of all IT services, forecasting annual usage rates, preparing Statement of Work and Request for Proposal documentation.
• Initiated process improvement efforts and model project plan to streamline application development efforts, eliminate redundant processes and breakdown organizational barriers.
• Facilitated the development and monitoring of Service Level Agreements between the Systems and Property and Casualty division.
• Developed Systems integration and testing methodology to improve national roll-out plans for systems.

Mba, Finance, Mis, 3.8

Bachelor'S Degree, Intenstive Science, 3.4

Activities and Societies: AXU

Education record