(Formerly Pearson Online Learning Services)Partner success leader with a focus on university partnerships, business development, end to end customer strategy, go-to-market strategy & program life cycle, contact center, account management, and contract/financial management.

(Pearson Online Learning Services)

Coordinated with cross function teams across the organization to partner on process improvements needed, creating internal solutions, and ensuring a seamless, student- centric experienceManaged student finance and academic programs for the university and promoted integrity, accuracy, and timelines in the delivery of services and advisement to studentsResponsible for ensuring a positive student experience and implementing an effective student persistence strategyLed the West Group student support team; managed the attraction, retention, performance, and development of all managers and student support colleagues within the group, and created a robust succession pipelineLed colleague engagement initiatives, and effective change management strategies and implementation

BUSINESS DEVELOPMENT/ACCOUNT MANAGEMENT:Led a regional business development team responsible for achieving annual revenue targets by creating long term strategic relationships with community organizations, local government, colleges, and corporations, and built partnership agreements that drove student growthCreated and executed regional business development strategy and assisted team with identifying new business opportunities while sustaining and expanding current partnerships, leveraging effective use of product differentiation methods, consultative selling techniques and customer success strategiesDeveloped and strengthened relationships with employer partners; provided solutions for their talent development and talent acquisition needs through a consultative and client-centric approachSupported team throughout the sales process, including prospecting/ territory management, discovery meetings, partnership proposals, new account development and partner engagementCAMPUS OPERATIONS LEADER:Built and fostered strong relationships with the local community, including local and state regulators and community organizations, including collaboration with regulatory affairs on local trends, issues, etc.Provided leadership support to campus colleagues, as well as led remote team of campus leadersCreated and oversaw implementation of strategic initiatives for the west region campuses, as a member of the west group executive committeeServed as point of contact for student escalations, and worked collaboratively with various departments on swift and strategic resolutions to increase persistence and student engagementManaged student organizations on campus, including leadership societies, military clubs, and alumni activitiesResponsible for campus financial performance by facilitating effective campus operations, accurate fiscal year budgeting and expense management

Coordinated Industry Advisory Committee meetings on campus with faculty and employers; facilitated discussions regarding curriculum updates, employment trends, skills gap, etc.Cultivated long-term relationships with businesses to develop career opportunities. Prepared resumes and actively sourced graduates to provide talent acquisition and staffing agencies qualified candidatesResponsible for the Career Service department and advisement of students/alumni in all areas of career development. Provided extensive career coaching in areas such as industry trends, effective job searching, social media and brand management, professionalism, resume writing, networking, and interview preparation.

Directed the daily operations of the admissions team; planned and developed strategies for student recruitment and managed resources effectivelyOversaw the Chicago Military admissions team in servicing a unique population of students through our Military Center of Excellence initiative and have increased new student indicators for this student type by 20% in a 12-month periodExemplified coaching for optimal performance techniques, promoted career development, talent retention and performance management, identified and developed bench strength for growth opportunities within the organizationCoordinated the fiscal budget process with marketing including the development of short and long-term recruitment strategies to achieve objectives