• Excellent knowledge with SharePoint, Power Apps, Power Automate and Microsoft Office 365 in general• Gather, understand and translate business requirements• Automate business process with power apps and power automate• Understand business difficulties to provide solutions by applying problem-solving and decision-making skills• Help guide teams to effectively use the Microsoft office 365 apps (Microsoft Teams, Microsoft Viva, and other apps)

• Responsible for Administration all applications in the company, manage application installations/updates/upgrades and provide users accessibility.• Providing immediate users support for service requests received on ticketing management system and other service desk channels (e-mail and phone) within the pre-defined SLA.• implement reports that are not provided by current business application needed by organization• Contacting with business applications vendors/providers to have… Show more • Responsible for Administration all applications in the company, manage application installations/updates/upgrades and provide users accessibility.• Providing immediate users support for service requests received on ticketing management system and other service desk channels (e-mail and phone) within the pre-defined SLA.• implement reports that are not provided by current business application needed by organization• Contacting with business applications vendors/providers to have 2nd & 3rd level support for the applications when needed.• Ensuring that database backups for business applications are made to avoid any risk of loss or damage of data.• Creating user manual and conducting training sessions to newly hired employees on our business applications systems.• Documentation for applications problems and resolutions for future reference.• Assist in developing procedures to ensure integrity of ERP system and database• Providing technical support and training ERP end-user• Ensure system functionality to meet user’s daily work Show less