Dina Farag Ayoub Email and Phone Number

Currently working as a Business Developer at GAMA Construction, based in Egypt and supporting our KSA branch. Act as a pivotal link between the Business Development department and other divisions, focusing on enhancing client relationships and overseeing the Pre-Qualification process.Additionally, successfully registered and qualified GAMA with around 40 multinational and local companies within 8 months.Key responsibilities include:- Preparation and coordination of pre-qualification documents in collaboration with various departments, ensuring timely submission to clients and partners.- Maintenance of the BD archive system, adhering to standards and updating databases regularly.- Creation of tailored presentations for potential projects and continuous updates to reflect changes.- Management of registration documents for public and private clients, ensuring a streamlined registration process.- Compilation and updating of Quarterly BD KPI logs, monitoring BD performance and pipeline metrics.- Organization and management of attendance at BD events such as summits and conferences.- Recording and archiving of Minutes of Meetings and management of critical company documents.

- Assisting the board at all required aspects- Manages the arrangement and appointments agenda of the CEO and VP in all, meetings, interviews, visits, and occasions- Organizes daily work to CEO and VP office to achieve the best use of the available resources and the time of CEO and VP- Organizes and prepares travel arrangements of CEO and VP in terms of bookings, hotels, transportation in addition to financial and administrative arrangements and related agenda- Reviewing correspondences and transactions delivered to CEO and VP office ensuring systematic validity and also write the required explanations on them, submitting them or referring them to the related department’s mangers and departments’ heads and following what action has been made- Manages the In and Out communications system such as; telephone calls, messages and E-mails- Creates and develops automated archiving system for all administrative work flow and correspondences related to CEO and VP

During this period, I successfully owned and operated a specialized business focusing on cake and dessert decorations. My role involved not only the artistic aspects of decoration but also managing the business operations, from sourcing high-quality materials to ensuring timely delivery of products. Through this venture, I developed strong skills in customer service, project management, and creative design, while building lasting relationships with a diverse clientele.My role: • Managed and operated a successful cake and dessert decoration business, catering to a wide range of events including weddings, birthdays, and corporate functions. • Designed and created customized cake and dessert decorations, meeting specific client requirements and ensuring high-quality presentation. • Oversaw business operations, including inventory management, supplier coordination, and timely product delivery. • Provided exceptional customer service, building and maintaining strong relationships with clients. • Developed skills in project management, creative design, and entrepreneurship through hands-on experience in running a small business.

R& D Specialist:- Responsible for Creating and developing the studied materials.- Meetings with Clients and analyzing their performance Gaps.- Sending the proposal to the clients with the Trainings needed.- Coordinating with the Trainers or the Instructors.- Coordinating with the Clients till the end of the training or the project

From December 2008 till December 2009 Job: Miles and More – No Show Airport Supervision Duties: 1- Responsible for the Technicality of Miles & More and No-Show From December 2007 till December 2009 Job: Passenger Handling& Ticketing for Lufthansa & Swiss Air Duties: 1- Handling of Lufthansa and Swiss flights 2- Booking& ticketing for Lufthansa and Swiss 3- Electronic ticket ground handling 4- Responsible for the daily operation 5- Coordinate and communicate with Airport Authorities 6- Coordination with handling agent in all aspects 7- Safety regulations during operation 8- Checking the correctness of travel document in case of any doubt of the H/A 9- Calculation and handling the Excess baggage and rebooking fees 10- Check in& Passenger Acceptance 11- Customer Relationship Management& passenger service according to LH standards 12- Flight Irregularity From October 2005 till November 2007 Job: Mileage Card – No Show Representative Duties: 1- Promoting Mileage cards sales 2- After sales customer service and problem solving 3- Data entry of customer information on “Focus” software system 4- Mileage cards applications correspondence administration 5- Analyze and validate mileage proper recording 6- No show root causes investigation and penalty analysis