Head, It Services
• Develop the Strategic Information Technology Plan of the Company in liaison with key stakeholders and ensure effective implementation in line with business and enterprise objectives.• Design, Develop, Implement and Coordinate Approved IT and Management Systems Policies, establishing the operating guidelines, procedures and standards of performance to meet Company’s needs and objectives to achieve business goals and increase user satisfaction.• Ensure compliance with all applicable internal and external regulations• Manage IT staff including scheduling; assigning and directing work; conducting training; coaching; evaluating and appraising work; and ensuring quality work• Manage IT Infrastructure resources, plan, organize, control and evaluate.• Prepare annual operating budgets for use within the wider business and ensure cost effectiveness.• Manage the delivery of seamless IT services to users in line with business requirements and determine performance targets for IT Staff;• Develop and maintain Service Level Agreements (SLAs) with vendors and Manage relationship with them to ensure quality service delivery against agreed standards/targets.• Develop and Maintain Operational standards and policies along professional frameworks like ITIL, SDLC, PMI, CoBIT, etc• Design and monitor the implementation of Disaster Recovery (DR) and Business Continuity (BC) processes including ensuring regular test of the DR Plan• Manage System Development including Customization and maintenance activities.• Coordinate the delivery of IT solutions to the Company’s business in accordance with agreed priorities, plans and standards• Co-ordinate the provision of adequate and Comprehensive Systems Support to all Applications • Improve and monitor the company Automation efforts and advise management regularly on technology changes and cost-effective options to improve operating efficiency• Monitor and control the operational performance of directly managed functions.
