Professional with over 6 years of experience in administrative services.- Successfully managed hundreds of service orders per week, ensuring that each order was handled efficiently and accurately.- Achieved a 100% on-time delivery rate and ensuring that all services were completed within the planned scope.- Served as the escalation point for edge cases and the most complex service issues, demonstrating my ability to handle challenging situations with efficiency.Within Unimed, one of the largest health cooperatives in Brazil, with a presence throughout of country and over 18 million customers, I was responsible for the entire back-office of large clients in Curitiba city.Having lived abroad for over 4 years, now I am speaking English and Spanish, in addition to having a global perspective where I can utilize my administrative expertise in multinational companies.