Dineo Phala Email and Phone Number

Working in Agile team for SSO(Single Sign-on) Project to do the following task:Role-MappingRequirements gatheringBusiness Process Modelling for data source definition and process improvementsWriting Functional Spec with descriptive use cases for each Writing Business Requirements DocumentsTesting SSO anchor app features and functionalitySkills:Testtrial, Ldap,IBM SIM/SAM, Icrypto IDM,

Gathering critical information from meetings with various stakeholders and producingrelevant documentation• Ensuring solution meet business needs and requirements.• Clearly identify project stakeholders and their crucial roles within the project• Creating detailed RPA roadmaps with clear initiative prioritization and execution plans• Support the creation of process narratives and process flows to hand off to RPA developerteam for automation in-scope process• Support the team as needed to ensure successful bot(s) deployment• Working with process SMEs to understand key process requirements and document thecurrent state by leveraging existing documentation conducting interviews and observations• Analyzing UAT simulation to ensure the automation is well designed and aligned with therequirements and process steps• Assist in business and system process taking into account , current state, desired futurestate and exception- handling• Assist and support business operations, with the As-Is and To-Be process mapping onprojects• Investigate options available, best practices and alternatives for knowledge management• Compiling RPA, BPN and knowledge management manuals• Co-ordinate all user acceptance testing (UAT) where required, and documenting the testcases and scenarios where applicable• Decompose high-level business requirement into an appropriate level of business rules anddetailed user, functional and non-functional requirements using alternatives views such asflows, diagrams, models and use cases• Developing BRS document for complex system upgrade• Facilitating requirement gathering sessions for complex upgradeSystem KnowledgeNCMSOBDXServiceNowFlex-cubeVizorBlueprism

• Installing application software for digital imaging• Monitoring and maintaining networks for end users• Upgrading, installing and configuring new hardware and software to meet project objectives• Password Reset• Creating user accounts and performing access control• Troubleshooting hardware and software issues• Installing and maintaining hardware and peripherals• Logging tickets• File management, Documenting processes, as well as backing up and archiving data• Quality assurance and data upload to ContentDM database• managing the newly created electronic file (sorting, saving/archiving)• Provided employees with informal one-on-one training on the operation of the Personal Computer in an Enterprise Network Environment.• Familiar with online public access catalogs, and First Search databases.Digitization Software skills• Windows operating system, including Windows Explorer, Notepad, Paint/ Photo Viewer• Web browser, compatibility with the OCLC web server. • WMS (NLSA OPAC portal), CONTENTdm web client, NLSA Digital Collections• MS Office (Excel)• File Transfer Protocol, e.g. WinSCP• File conversion application, e.g. Irfanview• File batch rename application, e.g. Bulk Rename Utility (BRU)• CONTENTdm Project Client• Acrobat Reader DCINTERACTIVE SKILLS• Strong customer service skills. Provided 1st and 2nd level Helpdesk support for Windows 95.• Good communication and customer relation skills. Managed and supported 50 plus networked employee computers.• Professional, friendly demeanor who gets along well with others. Achieved consistent customer satisfaction.• Work independently or as team member as job requires.• Good listener that can follow written and verbal instructions.

Working with Oracle cloud infrastructure and ERP suite Developing and elaborating the scope and feasibility of solutions and develop thesupporting business case Compile business and functional requirement specifications and other related documentswhich are critical artefacts of business analysis Investigate problems and propose solutions by interacting with users, and otherstakeholders Interpret customer business needs and translate them into application and operationalrequirements

Brainstorming the requirement with stakeholders Developing the supporting business case Working on mobile app development, enterprise digital initiatives, software development Design thinking analysis and prototyping Customer journey mapping, user impact analysis or use of process modelingmethodologies and tools, business and technical requirements analysis, elicitation,modeling, verification, and methodology development Coordination with the stakeholder and get signoffs on the user stories, wireframes, andmock-ups