Dinesh Rathore Email & Phone Number

Gurugram, Haryana, India

Handling guest rooms, inspecting rooms for guest arrivals, VIP arrivals and coordination with front office for blocking, engineering for maintenances and other associated departments for timely turnaround of rooms. • Managing the cleanliness, hygiene, and upkeep of all public areas, taking regular rounds, snagging of areas. • Liaising with other support departments such as Food and Beverage, Engineering and Front Office for smooth operations and upkeep of the property. • Formulation yearly budgets of variable expenses (Guest Supplies, Cleaning supplies, Printing and Stationery, Paper supplies, Upholstery, Guest amenities, Guest empowerment). • Assisting the Executive Housekeeper in overall operations of the department. • Involved in grooming of team members for Supervisory Development Programme, OCLD and industrial training and organizing appraisal and feedback sessions with the team. • Stores Inventory management and control of housekeeping department. • Guest relationship management wherein regular interaction with guests was conducted as means to secure feedback and to provide personalized intuitive service with meaningful guest delight experiences. • Associate/ Supervisor/ Executives duty roster management and leave management. • In charge of training associates periodically thereby ensuring that processes are followed. • Organizing team welfare activities for the staff to boost general morale of the department. • Managing In-room minibar operation of the hotel which involved inventory, allowance control, spoilage control, expiry checks. • Guest request extra items record keeping and managing housekeeping desk operations.

Gurugram, Haryana, India

Conducting Supervisor briefing • Attending Manager morning meeting • Ensure working areas cleanliness dealing with pantries, cleaning equipment, chemicals and trolleys - Scheduling, manning & recruitment • Planning the job allocation and special projects • Ensure the training plans which is made by supervisor • Inspecting rooms for VIP • Supervise the team leader/supervisor performances and reviewing • Inspecting the areas randomly dealing with rooms and public areas • Ensure the grooming standard and hygiene of team member based on SOP • Handling guest complaint about cleanliness and maintenance issues • Controlling the items related to housekeeping by inventory regularlyEvaluating vendor and outsourcing contract job such as Pest control, and Laundry. • Requesting housekeeping supplies and equipment to be purchased based on the par stock • Profit & Loss analyzing & Presentation • Housekeeping Budget & CAPEX preparation • Action plan preparation short & long term • Weekly and monthly reports to general manager

Jaipur

This position is responsible for maintaining efficient daily housekeeping operation and services by supervising various sections, such as laundry, Public Areas & Mini Bar. • Additionally, responsible for all matters related to the maintenance of the guest rooms. • Responsible for the daily operation of the entire housekeeping department, including laundry & Mini Bar. Responsible for the daily administration of the housekeeping department. Provide immediate reference to subordinates. Make every effort to ensure the comfort & enjoyment of the hotel guest. • Handle guest complaints at any point of time or problems that does not fall within the authority of the housekeeper, FOM or GSM. Provide training programs to subordinates & report the progress of their performance. Supervise personnel grooming, uniform & staff behavior.

Jaipur, Rajasthan, India

• Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash. • Wear safety protection equipment as provided in line with department regulations and any local legislative requirements. • Report to supervisor needed repairs or unsafe conditions.Respond to guest complaints, special requests and take action to ensure guest satisfaction.

Vanya Vilas Wildlife Resort, Ranthambore

Conduct daily morning Briefing and supervision of the housekeeping staff. • Handle the tasks of monitoring and inspecting the activities of housekeeping staff to ensure that their performance meets the set standards of cleanliness. • Assigned responsibilities of daily activities and shift allocation of the staff. • Planning, organizing and directing team member to ensure the highest degree of guest satisfaction. • Daily inspection of guest rooms, supervise all housekeeping employees and give training as per standard and daily inspection of public area. • Help operation manager to develop and implement housekeeping system and procedure when required. • Communicate effectively to staffMaintain a safe work environment.