❑ Experienced in meeting defined SLA’s in terms of availability, Service Continuity, Incident Management and Problem Management.❑ Expertise in monitoring process ability to complete collection process. Such as, investigating billing errors, solving payment issues, recommending payment method and handling customer’s credit issues.❑ Have hands-on experience in People-Process management.❑ Possess good understanding of Operating Procedures, Services, Training Curriculum and Accounting.❑ Success driven, Goal oriented and accomplished professional with proven expertise in leading all aspects of finance and people management.❑ Wok closely and effectively with customers to maintain customer satisfaction level.❑ Certified in LEAN Six Sigma, LEAP 100.❑ Participate in KA and KT related activities in the account and work with the client and various stakeholders to ensure that processes knowledge is documented and transferred to the operations teamDeliver Generic Domain Specific Modules along with up skilling resources on process.Structure On boarding Training requirements, Pre Process, and process training.❑Provide feedback and coaching to analysts on the floorTake ownership for improvement in analysts performanceAnalyze training needs for employees working for the account.❑Responsible for account level Training metrics❑Responsible for adhering to training standardization guidelines defined by the BU Training Function❑Responsible to work with ops to bridge gaps during training.