Key responsibilities:Provide leadership and strategic direction to the team, oversee day-to- day activities of team members. Served as a subject matter expert in Content Moderation to guide and mentor team members in achieving project goals. Collaborate the upper management with the daily operation of the process to include the development, analyses, and implementation ofstaffing.Provide floor support, learning sessions, coaching & feedback to agents.

Key responsibilities:Effectively moderated user-generated content, including text, images and videos to ensure compliance with community guidelines andpolicies.Evaluated and categorized a high volume of content daily, consistently meeting or exceeding established quality and productivity targets. Provided valuable insights and recommendations for policy enhancements based on observed content trends.Conducted training sessions for new content moderation team members… Show more Key responsibilities:Effectively moderated user-generated content, including text, images and videos to ensure compliance with community guidelines andpolicies.Evaluated and categorized a high volume of content daily, consistently meeting or exceeding established quality and productivity targets. Provided valuable insights and recommendations for policy enhancements based on observed content trends.Conducted training sessions for new content moderation team members, contributing to their onboarding and skill development. Maintained accurate records of content moderation actions and communicated effectively with team members to ensure consistency in policy enforcement. Show less

Key responsibilities:Assist customers in rented taxi service, offer step-by-step guidance to them. Maintain accurate records of customer interactionsProvide excellent customer support through chat, email and call. Respond to customer inquiries, complaints, and requests promptly and professionally.