Dinesh Chauhan Email and Phone Number

ExperienceNational Technical Service Manager (Medical Equipment)Draeger Medical India Pvt LtdMarch 2013 – Present Mumbai Area, India•Develop and manage the growth and profitability of the service business with professional representation to Customer.•Establish, achieve Service and business objectives through the People.•Develop and conduct Technical and soft skill training programs to develop the Service Engineers to be effective with their work and customer interaction. •Set priorities for service actions and assign responsibility to personnel accordingly to assure Customer satisfaction. •Regular inventory evaluation to ensure maximum uptime and customers’ needs.•Assure quality of service through timely preventive and regular Customer contact•Work on interpersonal relation to achieve organization goal.•Develop financial forecasts and track financial performance to ensure profitability. •Implement ISO standards to ensure effective delivery of service with international standards.

Service Operation Manager Draeger Medical India Pvt Ltd2009 – Feb 2013Mumbai Area, IndiaDevelop and conduct Technical and soft skill training programs to develop the Service Engineers to be effective with their work and customer interaction. •Set priorities for service actions and assign responsibility to personnel accordingly to assure Customer satisfaction. •Regular inventory evaluation to ensure maximum uptime and customers’ needs.•Assure quality of service through timely preventive and regular Customer contact•Work on interpersonal relation to achieve organization goal.•Implement ISO standards to ensure effective delivery of service with international standards. •Troubleshoot technical issues when the need arises, and escalating appropriately as needed and coordination with principle

Technical Support Manager (South Asia) Draeger Medical Germany (Direct Export Division) 2007 to 2009 Mumbai Area IndiaDevelop and conduct Technical and soft skill training programs to develop the Service Engineers to be effective with their work and customer interaction. •Develop service and Service business in region south Asia. •Implement ISO standards to ensure effective delivery of service with international standards. •Regular audit of service in region south Asia to ensure quality of Service.