- Determine the needs of end users of technical documentation- Study product samples and talk with product designers and developers- Work with technical staff to make products easier to use and thus need fewer instructions- Use photographs, drawings, diagrams, animation, and charts that increase users’ understanding- Select appropriate medium for message or audience, such as manuals or online videos- Standardize content across platforms and media- Gather usability feedback from customers, designers, and manufacturers- Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience- Write easy-to-understand user interface text, online help and developer guides- Create tutorials to help end-users use a variety of applications- Analyze developments in specific field to determine need for revisions in previously published materials and development of new material.

- Managing the network security of clients- Customizing or creating new firewall rules according to client needs - Removing infections from servers and workstations- Supporting Symantec Endpoint Protection for clients and make sure they have a safe network