Delivered strategic leadership, driving customer-centricity, operational excellence, and project management expertise to align business outcomes with technical delivery.- Leading cross-functional teams of developers and QA Engineers to achieve cohesive project delivery.- Managed project lifecycles, from onboarding to delivery, ensuring seamless business goal alignment.- Developed project baselines, ensuring resource, timeline, and quality compliance.- Cultivated innovative software delivery culture through continuous improvement initiatives- Developed and implemented strategies for QA quideline, team growth, customer satisfaction, and business growth

Over 14+ years at Avaya, I've combined technical expertise with leadership, collaborating with Development Leadership, Solution Architects, and Product Owners to drive innovative solutions and deliver high-quality products.- Requirements analysis and feature grooming- Comprehensive testing strategies - Test planning (flow charts to execution) - Performance, Backend, and Frontend testing - API, Interoperability, and end-to-end software testing- Log analysis and defect management- QA team management (onsite and offsite)- Project estimation and process improvement- Agile process managementThroughout, I've prioritized team growth, self-motivation, and continuous learning, thriving in a fast-paced, technologically competitive environment to ensure high-quality product delivery.Technical Experience with Avaya Products and Solutions (2011-2023)- Avaya Spaces: Collaborated on the development of Avaya's unified communication platform.- Avaya WebRTC: Developed an end-to-end Audio/Video solution on monolithic architecture for Enterprise.- Avaya Workplace (Equinox): Enhanced desktop agent client capabilities.- Avaya Workspaces: Contributed to the development on Kubernetes, Docker, Microservices architecture for Elite CC.- Avaya Smart Caller: Inbound & Outbound snap-in.- Avaya AVA ChatBot: ChatBotConnector integrated with Avaya Breeze and Avaya Aura.- Avaya One Touch Video: Developed audio/video/screensharing/resolution features.- Humana VEC snap-in and iLoc8 custom apps.Custom Applications:- Direct Line Group : Performed system testing, inter-op QA, QA Delivery and UAT.- Apple Inc.: Delivered Avaya one-X (VoIP) softphone for Mac & iOS devices.- Developed voice portal, Contact Center, and Unified Communications solutions leveraging Avaya products.Locations:- Travelled to Telecom client Data Center for integration & UAT testing.- Travelled to Guildford, UK for Direct Line Group project.

• Joined as member in Center of Excellence (CoE) in Avaya• Travel US for business specifications on Intelligent routing solution.• Worked with Global Teams located in US, Argentina to collaborate the QA efforts for Avaya Proactive Outreach (Outbound calling campaign), Interactive Voice Response and Contact Center solution.• Responsible to perform feature grooming with Team (working in Agile Methodology), user requirement validation and verification. • Responsible to setup QA lab (Installation of RHEL servers, Avaya Communication Manager, Avaya SES, AES server, Nuance Server, Voice Portal, H.323 phones, SIP soft phones) and build technical capability in team.• Create Test Strategy, Test Plan and backtracking of defect with requirement and responsible for mentoring QA team.• Install and setup QA tracking tool 'TestLink' for backtracking of defect with customer requirement.• Worked with SA to setup Wireless channel within lab and integrate hand held client devices to receive emergency notification• Perform QA in multiple sprints of development. Capture & Analyze IP packets on H.323 hardphones & SIP soft phones using WireShark, SES trace, SM traces.• For multiple global clients, have performed IVR testing (DTMF testing, Automatic Speech Recognition, Text To Speech recognition), functional testing, regression testing, Solution level testing with global customer requirements and expectation.• Prepare daily minutes-of-meetings and upload it on project wiki• Prepare weekly execution status reports and share it with stake holdersProjects worked on :1. Avaya Proactive Outreach2. Avaya Intelligent C Routing3. Avaya Call Back Assist4. Avaya Notification Solution5. Custom Apps IVR Projects (H&R Block, DGI)

- Software development and testing change requests by global telecom clients on CSM domain.- Responsible to review the customer requirements received in solution concept document. - Responsible for creating high level & low Level Design document, initiate review & sign-off from client which incudes development & QA resource allocation and efforts estimation. - Lead & develop end to end design, development and delivery of CRs. - Responsible to manage SERF dashboard, performing PR review of Tier-4 fixes and checking code to CC.- Have perform and Lead the SST and System testing starting from Test Strategy, test planning, resource allocation, estimation and test execution. - Discover, Design & develop one Nondeterministic algorithm.- Passion in upskilling QA Engineering on Algorithms & features developed.- Developed test strategies by using TDD(Test Driven Development), Database testing using SQL queries on MySQL - Attended brainstorming session on Intelligent Network (IN) systems in HA with senior experts and project managers- Travelled Sao Paulo, Brazil to gather business requirements for a global telecom client.

Create low level design document and development of new features & change request in C & PL/SqlSupported UAT with onsite team. Provided code fix, build, test in dev env and checked in CC. Responsible to take approval from onsite delivery manager.Performed QA Engineering on features being developed in team :)

- Develop smart card solution for Time attendance & Canteen management system.- Develop DLLs in C programming for health management system, ECS, Surveillance system.- Received Innovation award for developing smart card recovery application on Windows platform.- Selected to participate in Smart Card Expo & demonstrate build software to business partners, APAC & EMEA region industrialists.As Software trainee:- worked with seniors in development of Fingerprint biometrics solution.- Rewarded for troubleshoot and recover non-working POS terminals to working and ready for burning new application - perform development on POS terminals.