Dinesh Gera Email & Phone Number

Gurugram, Haryana, India

As the Founder and CEO of Diit Digital Dove, I lead a results-driven digital marketing agency that helps businesses grow through innovative digital strategies. My role involves shaping the overall vision and strategy for the company, managing operations, and ensuring we deliver measurable success to our clients.Key responsibilities include:Strategic Leadership: I define and implement the long-term strategy for Diit Digital Dove, aligning our goals with market trends and client needs.Team Leadership & Development: I lead a talented team of digital marketers, promoting a culture of growth, creativity, and collaboration to consistently deliver high-quality results.Client Relationship Management: I work closely with clients to understand their goals, ensuring our tailored digital solutions drive growth, whether through SEO, social media, or Google Ads.Operational & Financial Oversight: I oversee the business’s financial health, focusing on profitability, pricing strategies, and operational efficiencies to ensure sustainable growth.Innovation: Staying ahead of the curve in the fast-evolving digital landscape, I focus on expanding our service offerings and exploring emerging marketing trends.Through Diit Digital Dove, my goal is to empower businesses with innovative marketing solutions that drive tangible results.

Ajmer, Rajasthan, India

* Designing and supervising all aspects of the digital marketing department including marketing database, email campaigns as well as display advertising campaigns.* Enabling growth and monitoring campaign budgets & communicating with Country Heads to explain the benefits of digital marketing. * Planning and managing the creation of relevant and engaging digital content for publishing onto various digital platforms.* Planning and managing SEO campaigns.* Providing accurate reports via analytics & dashboards on the marketing campaign’s overall performance.* Appraising important metrics that affect website traffic, service quotas, and target audience* Collaborating with teams to brainstorm new and innovative growth strategies.* Keep up to date with emerging digital platforms, industry trends as well new technologies which can help grow different verticals of Satguru Group.

Gurugram, Haryana, India

• Been responsible for handling complete recruitment life cycle for our Direct Clients in US.• Developed action plans/recruiting strategies to identify qualified candidates through various job portals and networking websites.• Processed and audited requisitions in a timely and accurate manner as per the client specific standard operating procedures. • Regular interaction/daily meetings with team and business unit heads to discuss requirements,sss determine focus, sourcing strategies, interview evaluations, offers, hires, future requirements and create a funnel of potential candidates proactively.• Advertise job openings on Company’s careers page, social media, job boards and internally.• Conducted interviews using various reliable recruiting and selection tools/methods to filter candidates within schedule.• Assessed applicants’ relevant knowledge, skills, soft skills, experience and aptitudes.• Monitor and apply HR recruiting best practices.• Provide analytical and well documented recruiting reports to the rest of the team.• Act as a point of contact and build influential candidate relationships during the selection process.• Monitor key HR metrics, including time-to-fill, time-to-hire and source of hire.

Gurugram, Haryana, India

• Answer incoming queries through email or chat and take appropriate actions.• Maintain customer satisfaction ratings based on explicit criteria set forth by the company.• Coordinate with logistics, and other departments to get the orders shipped/ delivered on time.• Input data into the company computer platform to keep each customer record updated.• Take care of all those customers who spread negativity on the social media, Twitter, Facebook etc by replying to complaints and connecting with them.• Get the negative reviews removed by connecting with the customers or reporting inappropriate/ abusive reviews.• Report making and sharing with Team Leaders/Management for further investigation.

New Delhi, Delhi, India

• Gathering market and customer information through in-house CRM software. • Negotiating variations in price, delivery and specifications with different vendors.• Creating and overall check of multiple lead generation campaigns. • Advising on forthcoming product developments and discussing special promotions online as well as offline.• Regular check and updating inventory on website and social media pages.• Measuring performance through conversion report and providing key inputs to the management.• Reviewing performance of sales team, aiming to meet or exceed targets through cold calling and meetings.• Maintaining and developing relationships with existing customers via meetings, telephone calls and Email.

Dubai, U.A.E.

Travelwings.com is a Dubai based, privately owned visionary start up, with over 25 years of experience in the Travel industry, a company driven by the desire to take customers through a journey without boundaries. Some of the key products of the company are: Flights, Hotels, Flight+Hotel, Special Offers, Holidays, Sightseeing & Transfers.As an Online Content Coordinator I am rendering below mentioned tasks:• Manage content updates for organization’s web presence. (working with CMS system)• Proofread the content to detect and correct errors in spelling, punctuation, and syntax. • Coordinate web projects across departments and feedback to management.• Maintain a consistent look & feel throughout all web properties. • Working with cross departmental team, maintain the master content calendar for all web platforms including social media, website and blogs. • Weekly content error checks and corrections.• Oversee freelancers, including writers, copy-editors and community outreach organizers.• Weekly image checks and updates where required. • Daily social media content checks and updates with feedback to Head of Marketing. • Weekly reporting on Social and web platforms using Google analytics & social analytics. • Weekly reporting on competitors across social and web channels.• Weekly research on new social media trends.• Work cooperatively with key team members, clients and vendors.• Hotels & Airlines Content Optimization.• Collaborate with our CRM, Brand and Revenue Management teams along with our SEO and SEM agencies in order to come up with a direct strategy to drive more traffic and bookings to the website.• Develop, execute and manage content strategies in all areas of the website while measuring performance and providing analysis.

Gurgaon, India

Before the starting of 3rd semester (MBA), I got the opportunity to work in India's most reputed and well known Online Travel Agency Goibibo.com. I was lucky enough to work under the guidance of Director (Hotels & Holidays). I started off with maintaining the business health check report & liquidity analysis which helped management in achieving accurate database. I worked on a survey which was shared on various social media websites, the main aim was to understand the consumer buying patterns & comparative analysis. Worked with Quality manager in providing Daily Sales Report from all Business Development Managers across India & consolidated them. Prepared Do's & Don'ts list for each staff member working for Hotels division & maintained quality check-list for CRM team as well Inventory team of Hotels & Airlines.Key tasks handled during Internship were: • Maintained an accurate and current database of travel agents & hotels for entire country.• Identified and developed sources of potential clients through research. (Primary & Secondary both)• Effectively communicated with clients via telephone, face-to-face and written communication.• Assisted Director (Hotels & Holidays) in presentations as well as Tours.• Kept abreast of competitor activity and recommend any necessary tactical action to the management.• Provided recommendations to the management about any change required after assessments of various analysis.• Provided time-phased, qualified reports on achievement and activities related to bench marking, liquidity analysis, supply-chain analysis, quality analysis and business health check.• Maintained highest standard of presentations for meetings & recommendations.

New Delhi Area, India

SpiceJet is a well known Indian low-cost carrier. It is India's fourth largest airline by domestic passenger share. It is operating more than 270 daily flights to 41 destinations, including 34 Indian and 7 international cities. Working in Spice jet Airlines was quite challenging yet it was fun as the job required patience as well as enthusiasm throughout the day. Every time we had to keep smile on our face irrespective of whatever things were going in our brain. This brought out so much belief in myself and made me emotionally stronger person. This job has certainly laid down a powerful base for my career in field of hospitality as well as marketing/sales domain.Some of the key areas where I worked and delivered my best were:• Assisted passengers during boarding & helped passengers who required meet & Assist.• Worked in Immigration, Check-In Counters and Departure Gates. • Assisted seniors in Reservation Department.• learned about passenger handling and situation handling.• Worked in bay area as well where I had to assist the crew in clearance as well receiving/delivering of co-mails.• Checked the Cargo & Baggage loaded according to the correct sequence.• Assisted Load & Trim staff by providing head-count (No. of passengers), total weight as well provided necessary details.

Gurgaon, India

Accor Hotels, the world's leading hotel operator and market leader in Europe, is present in 92 countries with more than 3,700 hotels and 480,000 rooms. With more than 180,000 employees in AccorHotels brand hotels worldwide, the Group offers to its clients and partners nearly 45 years of know-how and expertise. I was selected from my Campus as an Intern for 5 months of rigorous training for their Business Category hotel IBIS situated in the heart of Gurgaon City. Training in various departments of Hotel helped me boost my confidence as well as helped me learn the key skills in hospitality sector. I was able to understand my passion & potential. We were taught the importance of soft skills and how to effectively use that in every situation.Major work done during Internship in IBIS were:• Worked on Property Management system (fidelio) during front-office training.• Maintained records of inflow-outflow of raw material during purchase department training.• Worked with reservation department & was able to find the problems faced by customers and staff during bookings.• Assisted Managers of Front Office, F&B, House Keeping as well as Purchase department in finding & resolving the loopholes seen in standard procedures followed.

Pgpm, Business, Management, Marketing, Branding, Advertising & Promotions., First Class

Activities and Societies: Focus Group of Cultural Activities, Hindustan Unilever ltd. Set in the Pune city known as “the Oxford.

Bachelor Of Science (Bs), Hospitality Administration/Management, First Class

Activities and Societies: Front-Office, Housekeeping, Cooking competition, Knowledge of wines, Blood donation etc. When most of us think.

Higher Secondary & Senior Secondary, Commerce, First Division

Activities and Societies: Cultural In-charge, Choreographer, Activity planner for school functions. Completed 10th and 12th with First.