MBA with specialization in Marketing and B-Tech (Applied Electronics & Instrumentation) with experience in overall 15 years in Services Sales (AMC Sales) since Aug-2008, Joined Black Box Ltd through outsource agency in Aug-2008, post on rolled in the same company in April-2012. Currently associated with Black Box Ltd Formerly AGC Networks Limited (ESSAR Enterprise) as Lead-Services sales. I am handling services sales (Consists AMC renewals as Voice, Data, AV/BRI/Video and FMS & Re-installation) of entire North Region for all the verticals with the support of regional & central customer support team. Been proactive and focused in developing new AMC from existing customer and new customer across all verticals. Coordinate post-order activities like PO processing, collection of advance payment, back to back ordering to OEM/vendor with the support of regional and central operations team, Handling customer escalation also. Always get in touch with our customers and meeting on regular basis. Fair understanding in increasing sales revenues, developing profitable and productive business relationships, coordinating with decision-makers, building an extensive client base, and market development. Experienced in coordinating with customers, implementing procedures and service standards for business excellence.