✵ Achieved a 30% improvement in application adoption by effectively communicating with stakeholders✵ Actively participate in all phases of Freshworks product testing, including design phase to hyper care✵ Contribute to the successful completion of data migration projects by performing database testing using SQL, Spark, PySpark, and Pandas on Databrick✵ Working with Business & IT Team, Product & Program Manager to run the project from the QA front✵ Working on the Agile Sprint model and taking care of the QA Sprint activities✵ Preparing the Requirement Traceability Matrix(RTM) to ensure the test coverage✵ Performing the SIT on the test instances and coordinating the UAT with the business users

❆ Enhanced application functionality, increasing user adoption by 20%, by delivering business-critical updates on schedule❆ Increased project compliance through efficient resource allocation and strategic stakeholder engagement❆ Created & executed test cases, RTM and sent the daily reports & test closure reports❆ Conducted scrum ceremonies including sprint planning, daily stand-ups, sprint review, sprint retrospective, and grooming sessions

❉ Conducted demo and walkthrough to the stakeholders on the new enhancements/ configuration changes to be implemented on the application❉ Successfully contributed to end-to-end testing of tools & applications used in chip manufacturing fabrication processes❉ Go to person in calls with the stakeholders and clients to update the progress and status of the QA deliverables❉ Oversaw test execution and QA Sprint updates, led scrum ceremonies, and addressed impediments to ensure sprint goals were met❉ Mentored junior testers, enhanced team productivity and reduced onboarding time by two weeks❉ Executed functional, regression, and compatibility testing, and managed defect lifecycle through triage and resolution

❁ Performed mobile and web application testing for 10+ products across different regions and locales❁ Assisted in manual testing of software functionality, identifying and tracking 30+ bugs❁ Led over 20 continuous quality improvement efforts with quantifiable improvement❁ Worked on ISTQB recommended testing process like Test Plan, Test Analysis, Test Design, Execution and Test Completion❁ Involved in analysing defect logging and tracking & preparation of defect report❁ Preparation of Test Case designing,Test Execution and Bug Tracking using Hpqc, Functional Testing and Regression Testing using Water Fall Method❁ Scheduled various tests for execution, monitored test progress, and reported on product quality and test results