Dinesh Khanal Email & Phone Number

As a Service Desk Analyst, I have a proven track record of providing exceptional technical support to end-users across diverse industries. My extensive experience in providing front line customer support has equipped me with a unique combination of technical expertise, problem-solving skills, and outstanding communication skills.I am highly skilled in incident management, service request management, and problem management. My ability to quickly assess and troubleshoot complex technical issues, identify root causes, and provide timely resolutions has been highly appreciated by my previous employers and clients. I have extensive experience in managing end-to-end ticket management, handling escalations, and maintaining service level agreements.My expertise in supporting Windows and Mac OS platforms, Active Directory, and Microsoft Office Suite has enabled me to provide seamless support to end-users. My experience in using remote support tools such as TeamViewer, Amazon Chime, Google Remote Desktop has enabled me to provide remote support to clients.In addition to my technical skills, I possess excellent communication and interpersonal skills. I can communicate technical issues in simple terms to end-users, and I am known for my exceptional customer service skills. My ability to empathize with end-users, understand their pain points, and provide timely solutions has earned me a reputation as a trusted technical advisor.I am a proactive learner, always keen to stay up to date with emerging technologies and trends in the IT industry. I am skilled in ITIL-based processes and have a strong understanding of Service Desk operations. I have experience in working with IT Service Management (ITSM) tools such as ServiceNow, Zendesk and Jira.

Listed skills include Presentation Skills, Collaborative Problem Solving, Help Desk Support, Linux, and 32 others.

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  Process Assistant

  Amazon

  Melbourne, Vic, Au