Dinesh Kumar Email & Phone Number

Ahmedabad, Gujarat, India

Ahmedabad Area, India

Install,configure,and troubleshoot wintel and windows server domain. Consistently provide remote support and manage numerous technical queries for client need and try to resolve on time within SLA breached. Resolved customer concerns in a positive and helpful manner.• Managing windows server infrastructure.• Managing Exchange server with active Directory.• Configuring and monitoring the health of active Directory and servers.• Managing shared permission and assign quota • Troubleshooting the server all problem like, Authentication, permission and replication and Group policies.• Responsible for maintaining Citrix server and VMware server.• Dealing with ADS, DNS, DHCP issues and Database issues.• Backing up and recovering the windows 2003/2008/2012 and active Directory and other data.• Working on ticketing system using IBM ICD tool.• Work on internal/external escalation matrix for customers/vendors for incident management• Try to resolve most of the issues as FCR (First Call Resolution).• Outlook configuration, backup and restore.• Antivirus installation and Updates implementation.

Sirohi Area, India

Roles and Responsibilities: - • Handling Desktop And Network Supporting And Software Installation and System MaintainingInstallation and troubleshooting of Windows system Installation Software And Operating SystemSolving day to day problems related to PCs Computer Software & Hardware TroubleshootingNetwork Troubleshooting• Configure Ms Outlook 2007 & 2010,2013• Install Windows Server 2008 & Configure Server• Find innovative ways to troubleshoot hardware and software issues remotelyImplement desktop and server level securities and monitoring vulnerabilities• Network Printer configuration and management.• Installed software, patching, upgrading and maintenance of operating system.• Manage Video Conference systems (VC).• Implementing virus protection procedures, preventive maintenance procedures using Symantec • Enterprise Antivirus Server.

Udaipur Area, India

Roles and Responsibilities: - • User a/c creation and deletions on Active Directory.• Creation of user ID’s on Exchange Server and Delete on leaving company.• Implementation and management of User based policy for internet access with Proxy server• Providing technical support to internal users and attending the users for their respective queries• Network Printer configuration and management.• Use CSD tools (CMS Service Desk) for call logg.• Implementing virus protection procedures, preventive maintenance procedures using Symantec/Mcafee Corporate Antivirus Server.• Worked on VMware virtualization as well as Microsoft virtual pc’s• Administration of LAN comprising windows XP,Vista,windows7 professional PCs Installation, configuration, administration, troubleshooting of Windows Professional and various application software’s• Coordinating with concern team for resolution.• Installed software, patching, upgrading and maintenance of operating system.• Performed system startups and shutdowns.