Dinesh Kumar Email & Phone Number

Brantford, On, Ca

Simcoe, Ontario, Canada

Role Overview• In my role at Paladin Security Services, I combined traditional security responsibilities with enhanced customer engagement and support, showcasing a blend of operational vigilance and interpersonal skills in a Canadian workplace setting.Key Contributions:• Enhanced Customer Interaction: Regularly communicated with clients and employees, addressing their concerns, and providing assistance, reflecting strong customer service skills crucial in any professional setting.• Situational Problem-Solving: Tackled a variety of on-site challenges, applying critical thinking and problem-solving skills that are transferable to complex IT environments.• Diverse Team Collaboration: Collaborated with a multicultural team, fostering an inclusive and effective work environment, essential in Canada’s diverse professional landscape.• Incident Reporting and Documentation: Accurately documented security incidents and maintained compliance with workplace regulations, demonstrating attention to detail and adherence to standards.

Client - Prudential Thailand• EPOS-PROXY Development: Spearheaded the development and implementation of EPOS-PROXY using Core Java and Spring Boot, enhancing insurance document generation and system reliability. Leveraged Java 1.8 features to optimize code efficiency.• Third-Party Integration: Led the integration of EPOS system with third-party services, including bank payment gateways, utilizing GraphQL and RESTful Web Services, boosting transactional throughput by 30%.• Deployment Management: Orchestrated deployment plans across multiple environments using Jenkins and Bamboo, ensuring seamless updates and achieving a 20% reduction in downtime.• Process Streamlining: Streamlined policy submission and communication processes, employing Agile methodologies and JIRA for project management.• Acroforms Creation: Pioneered the creation of acroforms using Adobe Pro and integrated complex data fields for automated document generation, employing HTML and CSS, which improved accuracy and reduced manual errors by 40%.• Defect Resolution: Diligently managed defect resolutions and production issues, employing Gradle and Bitbucket for version control and continuous integration.• Database and Data Analysis: Utilized SQL Server and Cassandra for database management and data warehousing, contributing to efficient data handling and system stability.• Front-End Development: Participated in front-end development using JavaScript and ReactJS, ensuring a responsive and user-friendly interface.• Cloud Platform Utilization: Facilitated deployment processes on cloud platforms like AWS, enhancing system scalability and performance.• Agile Participation and Client Interaction: Actively participated in daily standup calls and sprint meetings, and led client meetings for requirement gathering, playing a key role during major defect scenarios as a Senior Software Engineer.

Client - Sunrise Telecom (Swiss)• My Sunrise Application Development: Played a key role in developing ‘My Sunrise,’ utilizing Java 8 and Spring Boot, leading to a streamlined customer experience and a 20% increase in user engagement.• SBA Application Enhancement: Contributed to the SBA application, focusing on the user admin functionality, leveraging GraphQL and ReactJS for responsive and intuitive interfaces.• Middleware Architecture Implementation: Implemented and optimized middleware structures using GraphQL in both queries and mutations, enhancing system responsiveness by 30%.• Service Layer Development: Developed service layer classes with Core Java, applying data modeling techniques for efficient data handling and processing.• Converter Class Creation: Innovated converter classes for translating GraphQL requests to backend classes, improving data accuracy and processing speed.• Integration Layer Management: Managed the integration layer, interacting with external systems like MAIS and CPC, using endpoints defined in YML, leading to improvement in external communication efficiency.• Problem Solving and Debugging: Expertly analyzed server logs to troubleshoot production issues, utilizing tools like Gradle and Bitbucket.• Test Case Development: Wrote comprehensive test cases using Kotlin, achieving 90% code coverage and significantly reducing post-deployment bugs.• Agile Methodology Adoption: Actively participated in Agile processes, including Scrum meetings and sprints, ensuring project alignment with client requirements and timely deliveries.

Project - Voltum (Mutiple Clients in Australia)• Salesforce CRM Solutions: Pioneered CRM solutions for Australian clients, developing Salesforce object structures and data models, enhancing client data management and interaction.• Automation Implementation: Designed and executed Process Builder, Flows, and Workflows automations, streamlining client processes and increasing operational efficiency by 30%.• Trigger Development: Created custom triggers in Salesforce, catering to specific client requirements, which improved data processing accuracy and user experience.• API Integration and Apex Programming: Developed Apex classes for API integrations, ensuring seamless external data interactions and enhancing system functionality.• Unit Testing: Conducted extensive unit testing for triggers and classes, achieving a 90% success rate in initial deployments.• Project Deployment: Managed project deployment to new workspaces and production environments, utilizing Jira and Bitbucket for tracking, leading to a 20% reduction in deployment time.• Data Management: Executed data loading operations using Data Loader and third-party tools, ensuring integrity and accuracy of client data.

* Provided technical sales and support for Microsoft OS-related issues within a Fortune 500 MNC environment. * Resolved technical issues for US clients over remote access, demonstrating a deep understanding of Microsoft OS processes and sales strategies.* Consistently met and exceeded sales targets through effective client relationship management and technical sales support.* Developed sales strategies that resulted in a 20% increase in customer retention and satisfaction.

Postgraduate Degree, It Business Analysis

Excelled in a rigorous curriculum, mastering the art of translating complex business needs into actionable IT strategies, and spearheaded.

Bachelor Of Engineering - Be, Computer Science

Focused on core software engineering principles, with an emphasis on practical application in software development and project management.

Diploma In Engineering, Computer Science

My Diploma in Computer Science and Engineering laid the groundwork for my foray into the tech world. This early academic experience honed.