Manage day to day business operations with the Customer. Lead for the Customer focus team within the site, and responsible to produce goods and services in line with contractual terms and agreements. Using performance metrics, drives continuous improvement within the operation in the areas of Customer satisfaction, profitability, and risk mitigation.• Be the leader of the Customer Focus Team (CFT) who together who oversee and manage the daily production of goods and services for… Show more Manage day to day business operations with the Customer. Lead for the Customer focus team within the site, and responsible to produce goods and services in line with contractual terms and agreements. Using performance metrics, drives continuous improvement within the operation in the areas of Customer satisfaction, profitability, and risk mitigation.• Be the leader of the Customer Focus Team (CFT) who together who oversee and manage the daily production of goods and services for the assigned customer.• Manage the CFT to achieve specific program performance to targeted KOIs, e.g., P&L, Accounts Receivables, OTD, Quality, E&O, ITO Maintaining and completing Project Key Performance Indicators. • Manage customer relationship and act as the key escalation point locally for all operational performance issues. • Conduct quarterly business reviews with the customer in line with requirements identified by the account team.• Conduct quarterly surveys and actively manage improvement actions and feedback to ensure achievement of performance that exceeds Customer’s expectations.• Ensure effective and timely corrective action of any performance or customer service-related issues.• Work to ensure ‘ease of doing business’ between Flex and the customers Show less

Primary customer interface for managing the delivery of projects and accountable for leading program execution throughout the product life cycle. Also responsible for timely reporting, coordinating day-to-day functions in the plant and providing weekly financial and project updates highlighting any known issues/risks to Senior Management.• Responsible for on-time delivery of projects and customer satisfaction• Maintaining and completing Project Key Performance… Show more Primary customer interface for managing the delivery of projects and accountable for leading program execution throughout the product life cycle. Also responsible for timely reporting, coordinating day-to-day functions in the plant and providing weekly financial and project updates highlighting any known issues/risks to Senior Management.• Responsible for on-time delivery of projects and customer satisfaction• Maintaining and completing Project Key Performance Indicators• Leading and driving the CFT and preparing detailed and summarized project reports• Tracking activities against the detailed project plans• Updating project plans to include agreed changes• Revenue forecasting and tracking on weekly, monthly, and quarterly basis• Monitoring actual revenue against projected figures• Organizing and facilitating Project Steering / Operating Committees meetings• Ensuring collection of the Accounts Receivables well within the due date• Preparing product pricing and maintenance as per agreed contractual terms• Escalating issues and areas of concern to senior management• Quarterly business reviews with customer Show less

Main point of contact for product deliveries and bridge between the plant and the customer. Responsible for receiving customer inputs (PO’s, data packages) and worked closely with related departments in the plant to fulfill all the customer requirements.• Define project scope, objectives, milestones, and deliverables. • Understanding customer requirements and generating internal Work Instructions.• Resolved any problems and issues that arose. • Preparing and maintaining… Show more Main point of contact for product deliveries and bridge between the plant and the customer. Responsible for receiving customer inputs (PO’s, data packages) and worked closely with related departments in the plant to fulfill all the customer requirements.• Define project scope, objectives, milestones, and deliverables. • Understanding customer requirements and generating internal Work Instructions.• Resolved any problems and issues that arose. • Preparing and maintaining product status reports, PO, and shipment trackers.• Escalating issues and areas of concern to senior managers. • Working with business development team on the Product costing Show less