• Having years of Experience in HMS, Laboratory Support Field in Implementation & Maintenance, hardware & software installation/upgrading.• End-to-end Support Infrastructure and Interface Administration.• Deliver voice, email, and chat-based technical support• Conduct online demos and customer training• Requirement gathering and analysis• Respond to RFI requests and timely follow-up with contacts• Provide POC to leads• Deliver accurate and timely solutions to customers• Responsible for plan / design / maintenance of Support. • Extensive experience in managing & delivering projects, conducting business analysis to determine requirements and planning for implementation at the enterprise scale