• Program and project management for medium to large enterprise clients in ASEAN.• Leading cross functional teams of solution architects and technical consultants throughout the requirements gathering, solution design, implementation and adoption ofVMware cloud infrastructure solutions.• Responsible for all aspects of the project delivery, including stakeholder management,project planning and control, risk and issue management, financial control and reporting,scope management and project governance.• Identifying new business requirements throughout the project delivery lifecycle and working with business development teams in building new business pipeline.

- Project Director for Maxis and Hong Leong Group network infrastructure projects, managing a team of 5 project managers and overall responsible for the successful delivery of IT infrastructure projects to both clients. - To lead a team of architects and consultants to the successful completion of IT infrastructure and software related projects aligned to customer sponsored programs for Maxis & Hong Leong Financial Group.- Manage the status reporting for the project to customer stakeholders as well as HP management aligned to project milestones, project plan, and value attainment. - Responsible for all aspects of the project which include project planning and control, risk management, financial control and reporting, scope management, project governance, and project closure.Key Achievements:- Successfully established improved project management best practices in Maxis which improved overall project delivery KPI achievement from 70% to over 88%- Successfully recovered a business strategic project, Maxis MOTC, which was both over budget and behind schedule bringing it to a successful closure within the expected budget and timeline.- Other key projects delivered include HLB Private Cloud Deployment Phase 1, Maxis GI Network 3rd Site, Maxis Arista Data Center Refresh, 7-Eleven Nationwide Infra Upgrade.

Manage end to end project delivery for medium to large scaled IT infrastructure projects.• Lead and mentor a technical team of 15 cross functional IT engineers in project delivery.• Develop and refine project delivery methodology and governance while ensuring clientsatisfaction and SLAs are prioritised.• Manage project financials including P&L while meeting all approved budgets.• Manage and develop client relationships while sourcing for new opportunities on currentprojects.• Communicate across stakeholders the risks/status and critical actions expected.• Identify and resolve issues and conflicts within project team. Achievements:• Refined project governance for a few critical projects and put in place strategic recoveryplans which brought these projects back into profitability.• Revised service delivery resource hiring plan and established a structured training anddevelopment plan for all engineers in order to better meet client and project needs.

Heading the IT Service Delivery function for the company.• Understanding clients’ business environment; working with cross functional teams indeveloping and delivering quality CRM software solutions that address clients’ businessrequirements.• Defining and managing the software development lifecycle process to ensure high-quality and on-time delivery of client solutions.• Strategic planning and recommendations over system quality standards and customerservice standards across the company.• Resolve client problems; complete audits; identify trends; determine systemimprovements; implement change.• Meeting all IT operational objectives, management and enhancement of current systems.• Manage and meet company’s IT budget.Achievements:• Directed and managed key CRM software projects valued up to RM3 million with keyclients including RHB Bank, Alliance Bank, CIMB Bank, UOB Bank, OCBC Bank, ProtonEdar and Sime Darby.• Recruited, mentored and developed a team of 12 service delivery staff to embrace aculture of excellence resulting over 80% compliance of all project SLAs. • Developed internal and external best practices and Service Level Agreement structures that formed the foundation of our quality services in meeting and exceeding client expectations.• Successfully built a culture of innovation with the team which resulted in the development of 2 new product lines i.e. our tablet pc solution and our enterprise survey solution over 4 years.• Managed the complete software development cycle using VB and .Net technology over 4 years for our new product lines from product design to final release.• Assisted in the securing of key projects through consultative sales valued over RM10 million with RHB Bank, Alliance Bank, UOB Bank, Proton Edar, Sime Darby, Courts Singapore and Sunway Group.

Setup & manage office IT Infrastructure which supports all business operational functions.• Provide clients with business consultancy services, accurately assessing needs and recommending solutions.• Recruit and develop the pioneer technical teams in Malaysia and Singapore.• Work with R&D team on software customisations and enhancement requests.• Develop project costing and client pricing strategies with the Sales Director.• Develop and carry out project management plans for effective implementation of allsystems.• Produce documentation & reports for all projects undertaken, provide end user training &support.Achievements:• As the pioneer IT staff in 2004, successfully setup the entire office IT infrastructure, i.e.the networks, security systems, phone systems, mail and web servers and client hosting database servers. This then became the foundation of which the business was built over the past 8 years.• Successfully recruited and trained a team of 2 software developers, 3 technical business consultants and support staff which became the core team in building the business and supporting our clients in this region.• Successfully managed the process of software customization with the R&D team in South Africa to meet local market needs in 2004. This resulted in us successfully signing up our first two clients HSBC Malaysia and Robinsons Singapore. • Built a strong relationship with the project owners at HSBC Malaysia and through the delivery of excellent service with my team, HSBC outsourced their entire Consumer Banking customer satisfaction program management to CFS in 2006.• Achieved over 90% compliance for project timelines and budgets for 6 projects personally undertaken over 3 years. These projects were with OCBC Malaysia, Citibank Singapore, Union Bank India, HDFC Bank India, Robinsons Singapore and Marks & Spencer Malaysia.• Was given a personal recommendation from the Group CEO in 2007 for a promotion to become the Head of IT

Key Responsibilities:• Managing and developing team of system engineers in Singapore, Thailand, India, Hong King, Australia and India.• Responsible for successful project deployment and client support in the above countries.• Build close relationships and rapport with Regional and Local IT Managers of both local and global corporate hotel chains.• Work with the Software Development department for new products and system enhancements.• Develop and review customer support procedures for the implementation and support teams.Key Accomplishments:• Supervised a team of 12 system engineers during the period of 2 years and saw through the successful deployment of our customized Guest Call Centre solution in Hyatt Regency Sydney, Intercontinental Sydney, Le-Meridian Dubai, Hyatt Regency Hong Kong, Shangri-La Singapore and Hilton Kuala Lumpur.• Successfully reduced system downtime and customer complaint rates by over 30% through the implementation of stringent software quality testing processes and working closely with the Software Development team for better quality assurance.• Co-designed and implemented a regional helpdesk software application which helped automate and improve issue tracking and resolution which improved service level delivery across the company.• Lobbied for and implemented a systematic internal training program for all the project implementation and support staff. This helped the team achieve higher competency levels which was lacking over the years due to the lack of manpower through a business growth period.

• Project management and implementation of Hotel Billing systems, Reservation and Front Office systems, Hotel Voicemail, High speed wireless internet solutions and point of sales systems.• Post installation support & implementation, including personnel training in major hotel chains globally.• Achieve a high level of customer satisfaction in every project, while ensuring that project timelines and budgets are met.Key Accomplishments:• The following are key projects completed over 2 years with a 90% compliance of project timelines, customer requirements and project budgets:1. Hyatt Birmingham – 2001 2. Shangri-La Surabaya – 20013. Mandarin Oriental Jakarta – 2001 4. Marriott Melbourne – 20015. Grand Hyatt New Delhi – 2002 6. Hyatt Regency New Delhi – 20027. Oberoi New Delhi – 2002 8. Taj Palace Mumbai – 20029. Oberoi Mumbai – 2002 10. Hyatt Regency Dubai - 2002• Played a strong pre-sales role in securing the single largest contract valued over RM10 million in the history of the company with the Oberoi hotel chains in India for a high speed hotel guest wireless internet solution.• Managed the technical operations at the Sydney office for 6 months during a company crisis and received personal commendations from major clients and the company CEO which resulted in a promotion to the position of Regional Support Manager in August 2002.