• Overall 3.6+ Years of experience in IT, and 3 years of experience into ServiceNow as both developer and administrator.-- Proficient in ServiceNow platform, encompassing configuration, customization, scripting (GlideScipt, JavaScript, HTML, and CSS), and integrations.• Extensive experience in designing and implementing ITSM, ITOM, CSM, HRSD solutions tailored to organizational needs.• Hands-on expertise in ITSM applications like Incident, Problem, Change, and Knowledge management, along with Service Catalogs.• Strong understanding of ITIL/ITSM/ITOM processes.• Worked on CSM, enabling business customer roles.• Experienced in CMDB management and CI relations, including data importing.• Skilled in client interaction, requirements analysis, and knowledge sharing in ServiceNow.• Experience in demand, and agile management within ITBM.• Proficient in various ServiceNow components like Business Rules, UI Policies, Script Includes, etc.• Familiarity with email notifications, reports, and home pages.• Strong understanding of ServiceNow security.• Worked on integrations using REST API and SOAP.• Experience in design, development, coding, testing and implementation phases of SDLC.• Good working experience with AGILE and SCRUM methodologies.• Created Catalog items, record producers, and user guides.• Skilled in documentation for design specifications and user guides.• Collaborative team player with excellent communication skills.• Knowledgeable in web services and REST.• Strong debugging skills for issue identification and resolution.• Experienced in managing scheduled jobs, events, and triggers.• Proficient in managing ServiceNow data using Import sets and transform maps.