Regional Operations Manager
CurrentBack end Operations1. Provide approval for Disbursement Memo by reviewing the proposal submitted by the Branch Ops Manager 2. To mitigate the operational risk by maintaining adherence across operations / accounts / technical / legal processes at the branches 3. Monitor existing processes and provide direction to Branches to enable Disbursement of files within the specified time and with 100% compliance.4. Monitor audit reports of the branches and aim towards minimizing/rectifying audit issues, ensuring the audit compliance is completed within specified time.5. Formulate plans for minimizing 1, 2 & 3 bucket delinquencies and direct the efforts of Branch Operation Managers / Branch Manager to minimize the NPA levels. Monitor Quick Mortality and Non starter accounts on a regular basis. 6. Monitor Post disbursement Documents of the Branches and direct BOM/BM towards compliance with in specified timelines.8. Monitor customer service at the branches, aim towards minimizing and resolving customer complaints as per corporate policy and within specified timelines.MIS and reporting –1. Review, analyze MIS reports generated by different branches, take corrective action and report to Zonal Operations Manager for monitoring operational performance / improving existing processes 2. Review and track Files and Dockets disbursed at branch and drive their storage within agreed timeline. Training and People Management 1. To develop the team performance by providing the team members at RO and Branches with adequate training on the functional related aspects helping them in enhancing their performance in line with corporate requirements.2. Reviewing performance of the team on a regular basis, rating them according to their performance and recommending remuneration / opportunities for growth to all reporting Team members as per their abilities and rolls.
