•Coordination with large-scale Cross-functional IT operations, Product Management & Architecture teams consisting of 1000+ environments covering 3000+ users hosted on Hybrid, Private Cloud, and Public Cloud Infrastructure teams.•Organized Co-automation workshops with Client technical leads and established a robust Automation roadmap & Transformation plan through Agile IT Service delivery.•Delivering outcome-based integrated solution leveraging DevOps, Intelligent Analytics dashboard to notify support team and business to detect failure points.•Design strategy to implement automation ideas 40+ RPA bots deployed and delivered business savings worth $85K.•15% IT effort reduction by centralized KPI enabled dashboard.•28% YoY reduction in high-volume incidents arising due to connection, load outages (~700 to ~500 incidents) with real-time monitoring and reporting. •30% customer queries resolved without human intervention digital governance using chat-bot for QA teams powered by (Rive Scripting, NLP, Python, RPA and Splunk).•Led IT Strategy of platform modernization to replace legacy system through simplified architecture, involving Business, IT,Compliance and Legal teams covering 300+ regulatory app's to define migration strategies.•TCO cost reduced by 50% by re-hosting and re-platforming of 350+ legacy environments to cloud.•Set-up steer co-team for end-to-end continuous Improvement (CI), Project Planning, track project budget workshops.•80% effort reduction in environment configurations & 100% Automated environment monitoring.•Total operations cost reduced by ~ 40% with the integrated platform (Test EM and automated testing teams)•Resize SKU of cloud resources based on historical utilization, cleanup of disks for retired VM’s and budget alerts setup helped to save $300K.•Strong Knowledge on Cloud Architecture setup (VPC/REST API/firewall/load balancer), Virtualization, storage, SNOW/JIRA and supporting CI/CD pipeline

Providing Infrastructure support services for a highly complex, large scale and mission-critical application infrastructure comprising 150+ Databases, ~500 TB Production database, middleware, 40 Unix & Windows server instances hosting 50+ applications including Oracle Engineered system Exadata.•Entire environment refresh process was rationalized with a high degree of resilience & resulting in a 50% efficiency gain.•Reduction in time-to-market (from 8 to 4 weeks) and deployment efforts by 70%.•50% reduction in ticket flow by automating recurring ticket patterns, activities for user management,data loads and ticket triaging.

Implementation of rapid platform stabilization along with 200+ ecosystem partners through multiple performances audits,troubleshooting, problem scenario simulation and capacity enhancement to handle the max peak load of the year.