Dinesh Persad Email & Phone Number

Remote

Remote

- Lead Major Incident Manager and Network Operations Center teams, ensuring strict adherence to Standard Operating Procedures and driving continuous improvement, resulting in a 15% reduction in major incident resolution time.- Direct and coordinate Major Incident Managers in swiftly resolving major incidents, providing detail Root Cause Analysis.

- Developed ITSM changes based on data analysis and key performance indicators, driving continuous improvement and achieving a 20% reduction in incident response time.- Managed and resolved Major Severities one and two, Business Awareness Incidents, ensuring minimal customer impact and maintaining the stability of the Infrastructure Platform.- Conducted.

San Francisco, California, United States

- Led and directed the incident management process, resulting in a 20% increase in the efficiency of incident response through effective training of new incident commanders and maintaining up-to-date documentation.- Demonstrated strong incident response skills by actively engaging in critical incidents, effectively delegating responsibilities, and.

- Monitored and optimized infrastructure and server operations, proactively identifying and resolving performance gaps, resulting in a 15% improvement in system stability and uptime.- Led the management of P1 outages by following incident commander steps, coordinating and collaborating with cross-functional teams, resulting in a 40% reduction in average.

- Ensured smooth operations across the production environment of a leading retailer, achieving a 99.9% system uptime and uninterrupted customer experiences.- Proactively identified and addressed performance issues, resulting in a 15% improvement in server performance and availability.- Collaborated with cross-functional teams to escalate, coordinate, and.

Islandia, NY

- Ensured seamless system performance by monitoring, analyzing, and swiftly resolving network, circuit router, and server issues.- Expertly utilized Cisco CRT to troubleshoot and restore network functionality, for rapid problem resolution.- Optimized network performance by monitoring circuit latency, eliminating errors, and collaborating with multiple ISPs.