Hi, my name’s Dinesh and I’m an IT Support Specialist passionate about troubleshooting technical issues and providing exceptional user support. I specialize in resolving hardware and software issues, managing systems, and offering timely technical solutions to improve the efficiency of IT operations.As an IT Support Specialist, I have experience in managing user accounts, configuring and maintaining network systems, and diagnosing and fixing system errors. I’ve supported clients by providing guidance on Microsoft 365 applications, resolving software conflicts, and ensuring the smooth operation of computers and networks.Key IT Support Skills:✔ Ticketing System: Freshdesk✔ Operating System: Windows Server 2012-2021, Windows 7-11, MacOS✔ Virtualization: VMware workstation✔ Networking: LAN, WAN, DNS, DHCP, Router, Server, Switch✔ Windows Server: Group Policy, Active Directory, File Server, Printer Server, OU✔ Hardware/Software: Desktop, Printer, Laptops, Mobile devices, Server✔ Remote Desktop Support: TeamViewer, Microsoft Remote Desktop✔ Microsoft 365: Microsoft 365 Admin Center (Microsoft Exchange, OneDrive, Teams, SharePoint, Defender)✔ Endpoint Management: Microsoft Intune✔ VOIP Systems: 3CX Phone System✔ VPN: Sophos VPN✔ Backup and Recovery: Veeam backup.Feel free to get in touch via email: pundinesh41@gmail.com🌐 www.dineshpun.com