 Greeting customers and listening patiently their complaints cars are delivering and planning accordingly Inspecting and making prompt diagnosis of problems and finding suitable solutions Assigning and guiding mechanics on solving the problems in vehicles Ensuring mechanics are following safety standards and guidelines when repairing cars Taking and keep sufficient stock of spare parts and components of vehicles Providing technical assistance to mechanics and checking… Show more  Greeting customers and listening patiently their complaints cars are delivering and planning accordingly Inspecting and making prompt diagnosis of problems and finding suitable solutions Assigning and guiding mechanics on solving the problems in vehicles Ensuring mechanics are following safety standards and guidelines when repairing cars Taking and keep sufficient stock of spare parts and components of vehicles Providing technical assistance to mechanics and checking daily logs Experienced in guiding customers on how to derive maximum efficiency and usage from vehicles Outstanding documentation, phone, and multi-tasking skills Handled customer complaints and ensured high customer satisfaction standards. Leading a team of technicians to perform quality maintenance and repairs in a timely fashion. Scheduling and distribution of work to effect maximum output. Manage consistent sales growth and profitability Show less

Handling customer service complaints & advising technical needs & solving them. Technical advice support to customer regarding vehicle safety features & needs. Translating customer’s repair problems into standard repair terminology Manpower handling by allocation of technicians according to area of repairs to resolve it technically. Implementation & follow up of 5S in workplace. Diagnosis of vehicles by doing test drive analysis & also checking the quality of… Show more Handling customer service complaints & advising technical needs & solving them. Technical advice support to customer regarding vehicle safety features & needs. Translating customer’s repair problems into standard repair terminology Manpower handling by allocation of technicians according to area of repairs to resolve it technically. Implementation & follow up of 5S in workplace. Diagnosis of vehicles by doing test drive analysis & also checking the quality of service Giving importance to customer’s valuable feedbacks. Managing & maintaining quality service. Creating service job estimations. Allocation of technicians according to area of repairs to resolve it technically. Conducting safety program for Technicians & allotting work plan for technicians. Show less