Dinesh Ramamurthy Email & Phone Number

Chennai, TN, IN

Design enhancements, processes, cross-selling of products, and custom product demos for businesses.

Chennai, Tamil Nadu, India

Iteratively improved the product UI and UX based on customer and stakeholder feedback to increase user retention and adoption. I led the design team to ensure the design was delivered on time and collaborated with engineers to ship products on schedule.To understand user requirements, I conducted competitor analysis and user interviews (since the software.

Chennai, Tamil Nadu, India

https://dineshramamurthy.notion.site/Social-and-Events-Matching-4cf4c86a3b1a42ba8a8a2eb6ed2cfa36Conducted competitor analysis & user research, and came up with features focusing on how creators can use the platform to monetize the posts. Created roadmaps for teams to build and launch the app.

Chennai, Tamil Nadu, India

Managed the design team, and worked closely with the CEO, product management, and development team turning ideas into design and products. Conducted user interviews, rewrote the flow of the application, came up with a new user-responsive interface (Based on a continuum in design concept - which I have developed), and had the opportunity to extend the.

Chennai Area, India

Analysed user behavior and helped design an effective user on-boarding flow. Refined user touch points, starting with "help texts”, navigation, to help-videos to enhance the product. Coordinated with User Experience & User Interaction teams to design mobile interfaces, landing pages and brochures. Conducted “Zoho Finance workshop” @ Pasadena, Chicago, New.

Chennai Area, India

Responsible for setting up pre-sales and customer retention teams, and defined workflows for sales, pre-sales, and support teams respectively. Streamlined client-centric product demonstrations and webinars tailored to industries, which helped understand user behavior and work patterns in the application, and used this feedback to help the UI/UX. Helped the.

Chennai Area, India

Managed Zoho Book’s accountant program, a crucial program for the product where I spoke to accounting professionals from different countries, promoted the product, made them endorse Zoho Books (Accounting software). Represented Zoho Books @ Institute of Chartered Accountants in England and Wales - London 2017

Chennai Area, India

Managed customer support teams, created workflows and streamlined the support process. Collected and prioritized product requirements based on customer inputs and competitor comparisons. Given product demos and hosted live webinars. Took care of customer retention by analyzing product usage patterns, following up and helping customers pro-actively.

Chennai Area, India

Worked with customers, helped them setup the product based on their business requirements, addressed their issues in different support mediums - Calls, Emails and Chat. Collected feature requests and bugs from customer’s and helped the management team address them effectively.