Dinesh Ranathunga

Dinesh Ranathunga Email and Phone Number

Customer Service & Operations Specialist | 10+ Years Building Relationships in Financial Services
Dinesh Ranathunga's Location
kandy, Central Province, Sri Lanka, Sri Lanka
About Dinesh Ranathunga

Dinesh Ranathunga is a Customer Service & Operations Specialist | 10+ Years Building Relationships in Financial Services.

Dinesh Ranathunga's Current Company Details

Customer Service & Operations Specialist | 10+ Years Building Relationships in Financial Services
Dinesh Ranathunga Work Experience Details
  • Sampath Bank
    Customer Relationship Officer
    Sampath Bank Jan 2019 - Jul 2023
    Colombo, Western Province, Sri Lanka
    Resolved 100% of customer complaints through active listening, empathetic communication, and problem-solving skills.
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  • Sampath Bank
    Technical Support Specialist (Card Centre)
    Sampath Bank Jan 2017 - Dec 2018
    Colombo, Western Province, Sri Lanka
    Supported to merchant and customer transactions processing and Easy Payment transactions, troubleshooting technical issues and ensuring smooth user experience.
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  • Sampath Bank
    Card Centre Operations
    Sampath Bank Feb 2014 - Nov 2015
    Colombo, Western Province, Sri Lanka
    Streamlined PIN number verification process, leading to a 15% reduction in processing time. suggested and implemented Green PIN option.
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  • Sampath Bank
    Call Center Representative
    Sampath Bank Mar 2013 - Jan 2014
    Colombo, Western Province, Sri Lanka
    Handled cardholder and merchant inquiries effectively, providing accurate information and exceeding customer satisfaction metrics.
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Dinesh Ranathunga Education Details

  • Association Of Business Executives, Uk
    Association Of Business Executives, Uk
    Qualified

Frequently Asked Questions about Dinesh Ranathunga

What is Dinesh Ranathunga's role at the current company?

Dinesh Ranathunga's current role is Customer Service & Operations Specialist | 10+ Years Building Relationships in Financial Services.

What schools did Dinesh Ranathunga attend?

Dinesh Ranathunga attended Association Of Business Executives, Uk.

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