Dinesh Sarode Email & Phone Number

Pune, Maharashtra, India

Experienced Delivery Manager with a proven track record in leading high performing teams and delivering successful data projects. Skilled in data cleansing and classification and ensuring compliance with customs. Adept at managing large -scale projects coordinating with cross functional teams and driving process improvements. Passionate about leveraging data and driving business value and enhance operational efficiency. Lead a team of 4 leaders and a span of 84 people responsible for data cleansing and classification projects. Manage project timelines, budgets and resources to deliver projects on time and within scope. Technical Skills - Data Cleansing, Data Classification, SQL, Data Analysis, Project Management, Process Improvement, Python, Power-BI etc. Soft skills: Leadership, communication, problem solving, teamwork and time management. Certification - PMP, Six Sigma, Certified Data Management Professional.

Pune, Maharashtra, India

As the FinOps Team Manager for the IBS cluster, I've led my team to ensure high performance and productivity in vendor payment and customer invoicing processes. Through mentorship, I fostered efficiency, accuracy, and compliance. Spearheading initiatives, I streamlined financial operations, implementing solutions improving workflow efficiency and accuracy. Emphasizing strong relationships with vendors and internal stakeholders, I ensured smooth financial transactions. Implementing metrics and KPIs, I tracked performance and drove continuous improvements, enhancing productivity and service quality.A notable project was the Vendor Payment Workflow Optimization initiative, where I reduced backlog from 44% to below 5%, ensuring timely payments and boosting vendor satisfaction. I developed a comprehensive project plan and collaborated with cross-functional teams to implement process improvements. Leading a team of three supervisors, I directed them to ensure timely and accurate processing of invoices and payments, maintaining adherence to policies. My leadership fostered a high-performing team environment, ensuring effective execution of objectives and sustained improvements in operational efficiency and vendor relationships.In summary, my role as FinOps Team Manager involved effectively managing my team to drive improvements in vendor payment and customer invoicing processes. Through strategic initiatives and strong leadership, I achieved significant reductions in backlog and notable improvements in payment timeliness and accuracy, ultimately contributing to enhanced productivity and service quality within the organization.

Pune, Maharashtra, India

From October 2016 to December 2020, I served as Senior Team Leader within the Customer Experience Team, showcasing exceptional leadership and performance. Focused on achieving key performance indicators (KPIs), I contributed significantly to overall organizational success and growth.Leading a dynamic customer experience team, I fostered a culture of excellence and collaboration to deliver exceptional service and support. Spearheading initiatives to optimize customer service processes, I implemented best practices and innovative solutions to enhance efficiency and effectiveness. Maintaining strong customer relationships, I ensured their needs were met and exceeded through proactive communication and personalized solutions.A key project was the Implementation of Salesforce Case Management to Replace Outlook. Successfully completed within the projected timeline and budget, this transformative project minimized disruption to business operations. Collaborating with cross-functional teams, we customized Salesforce Case Management to align with specific workflows, resulting in improved response and resolution times for customer inquiries.I also led the Customer Effort Reduction Initiative (CERI), an Agile project aimed at reducing customer effort and enhancing NPS/CSAT. Through proactive solutions and comprehensive project planning, we achieved measurable reductions in customer effort and significant improvements in NPS/CSAT.Throughout my tenure, I emphasized continuous improvement and service excellence, resulting in tangible enhancements to customer satisfaction and organizational success.

Pune, Maharashtra, India

From January 2012 to September 2016, I played a critical role as a Senior Process Expert within the One Team Customer Service Team, actively contributing to the migration of processes from the Front Office to the Back Office in Pune. Working closely with stakeholders, I focused on optimizing workflows, particularly in key areas such as the Container Booking Process and Email Handling Process for export shipment queries.One of the significant projects during this period was the development and documentation of Standard Operating Procedures (SOP) for the migrated processes. Leading this effort, I collaborated with cross-functional teams to ensure alignment with organizational standards. The resulting comprehensive guide facilitated the effective execution of processes.Furthermore, I led the Auto Container Booking Confirmation Project, aimed at automating and streamlining the confirmation process. Through detailed analysis and the development of algorithms, we successfully reduced confirmation turnaround time, significantly enhancing operational efficiency and customer satisfaction.Throughout these initiatives, my primary focus was on process optimization, with a keen eye on improving booking turn time, end-to-end automation, and reducing customer effort. By ensuring the successful signoff of process migration in a timely manner, I contributed to overall operational excellence and service quality.

Mumbai, Maharashtra, India

From 2007, I progressed to the role of Process Expert, proficiently managing various shipping documents like Bill of Lading (B/L), House Bill of Lading (HBL), Switch Bill of Lading, Vessel Certificates, Commercial Invoices, Packing Lists, and Certificates of Origin. My adherence to strict international shipping regulations ensured smooth cross-border transactions and minimal delays. Implementing crucial process improvements enhanced efficiency, accuracy, and timely delivery of goods, with a proven record of resolving shipping documentation discrepancies and customs clearance issues.In the "Automated Shipping Instruction Workflow Indexing & Logging" project, I led efforts to automate indexing and logging of shipping instructions, significantly reducing manual effort and improving accuracy. Collaborating with stakeholders, we defined testing requirements and validated the Optical Character Recognition (OCR) solution, successfully enhancing efficiency and customer satisfaction.Another significant initiative was the "Shipping Documentation Process Optimization" project. Through comprehensive analysis, we identified areas for improvement, streamlining turnaround time by ensuring complete and accurate shipping instructions upfront. Leveraging document management systems and OCR technology, we automated B/L processing, minimizing errors. Stringent quality control measures were implemented to ensure document accuracy, with validation checkpoints and automated cross-referencing processes established to rectify errors in real-time. Additionally, I conducted training sessions to educate employees on updated processes and tools, emphasizing accuracy, timeliness, and compliance.

Postgraduate Degree(Pgdib), International Business, First Class

Bachelor Of Science, Information Technology, First Class