Developing and managing C level relationships and build synergy for client’s business growth and help them achieve their innovation and transformation objectives.Meticulous planning and execution of transformation projects, automation of IT service management systems, Special Airport systems.Assisting and advising business leadership teams in evaluating business challenges and furure trends; Suggest and implement IT infrastructure and service management solutions.Consultancy services to Airport clients to improve operational efficiencies, grow revenue and enhance customer service (One example: Introduction of managed services in IT), where services are governed by Service Level Agreements (SLA) and Key Performance Indicators (KPI).Work closely with leadership team and keep them updated with latest systems, disruptive technologies, regulatory changes, trends and market demands and future challenges. Sales enablement and delivering IT service management solution for increasing the efficiency of the current IT infrastructure and services offered by the client company.

Key result areas and accountabilities:Implementation and operations management of large-scale, complex programs with a focus on technology transformation. Transformational Projects executed such as Server consolidation, CCTV system migration, implementation of cloud solutions, Network and application monitoring systems implementationLeading a team of 150+ engineering professionals to deliver round the clock IT support services in an airport environment, including service desk, screening devices, voice systems, end user office peripherals, special systems for passenger processing, data center management, network and wireless services.Collaborating with business leadership teams to evaluate business challenges; provisioning of IT infrastructure solutions.Formulating & implementing strategic road map for IT backend infrastructure and field services department. Working on very high value contracts and ensuring service support and service delivery aspects of the contracts are materialized as per contractual terms.Co-facilitating standardization and cost optimization while managing asset life cycle for IT end user devices, passenger processing systems peripherals, electronics and voice infrastructure implemented in airport environment.Identifying new technology areas, assess benefits for the airport and introducing beneficial new technology based on sound business casesDevising and implementing service support process in line with industry best practices and ensuring compliance to Service Level Agreements (SLA) and Key Performance Indicators (KPI)

Key Result Areas and accountabilities:Spearheaded implementation of IT service support and service delivery model (ITIL V3 processes), resulting in ISO2OK & ISO27K certification for ADAC IT (first double certification for middle east airport with 2011 controls).Managed 75+ staff in 1st & 2nd level support and sub contracted team for 5 airports, Defined service standards and guidelines for ADAC and its subsidiaries as per global best-practices.Execution of resource framework agreement which facilitated quick hiring of resources and thus reduced overall resource cost by USD 4 millionCost reduction through implementation of managed print services (Printer outsourcing)Represented ADAC in the SITA Customer Advisory Board meetingEstablished paperless service delivery process and implemented automation to bring in operational efficiency.Recognized as Best Team of the year for 2011 & 2012Adjudged as runner-up for Leader of the Year Award from ADAC-ICS department – 2010, 2011

As Project Manager, Actively involved in:Setting up of Departure Control System (DCS) systems for EK remote offices world wide.Defining and deploying quality assurance procedure for delivered quality as per organisational practices.Gained exposure in multiple project planning, risk management, process implementation, process improvements, cost containment and customer service arena.Possessed domain knowledge of::IT Infrastructure network design and deployment and managed Emirates.Transfer and share point/web page management.Involved in gathering feedback and situation appraisals conducted on existing processes and procedures.Led the project team for work delivery, resource recruitment and management locally in Dubai and in remote locations.MAJOR PROJECTS EXECUTED;Consolidation of exchange servers in data centre for Dubai and outstation Emirates group users (approximate 30,000 mailboxes), the project was completed within agreed time and approximate 10% cost savings.Infrastructure implementation and software platform migration project for emirates airlines outstation 300+ offices, Project was delivered with significant savings on cost and time.Migration of legacy systems (terminal based reservation and check-in system) to LAN based environment for all outstation (Approximate 5000+ users).Introduction and Implementation of LAN networks in Dubai International Airport, Emirates Engineering, Dubai Cargo village and outstation offices.Implementation of new Infrastructure Support Model for emirates outstation remote office.

Key result areas and accountabilities: IT operations, Service delivery and Project management of Emirates airlines (EK) Dubai and outstation offices.Successfully executed medium to large projects with significant cost savings:Technology refresh, infrastructure upgrade project and phasing out of legacy systems.LAN networks setup in Dubai International Airport, EK Engineering, Cargo village and outstation offices.New Infrastructure Support Model implementation for EK worldwide outstation offices.Recognized and received award for Cargo sky chain systems deployed in all EK outstation cargo offices.Exchange server consolidation project, realizing significant uptime in exchange services.

Significant Highlights:Network link uptime management by carrying out monitoring, testing, housekeeping and trouble shootings activities.Played a pivotal role in installation/support of messaging software (Sitatext) for clients in various locations in India.Significant Achievements:Managed end to end, airport transition from project phase to operational phase by appropriate risk review and mitigation, change management controls, corrective and preventive process implementation to ensure that inherited risks are mitigated before transition of airport into live operations. Implemented and established operations and project management framework for airport operations systems and processes.Steered the Green field implementation of ITIL framework for IT services in five airports under the governance of Abu Dhabi airport Company (ADAC) with 6000+ clients, leading to ISO 20K & 27K certification of ADAC.Led a team of approximate 50+ engineers, for Infrastructure and software upgrade of emirates outstation offices across 60+ countries.Transitioned legacy Videcom terminals based Departure Control Systems (DCS) to latest PC based systems.Received Mabrouk Award for email system deployment for EK Group outstation offices.Expertise in managing end-to-end management of medium to large projects acheiving reduction overall project cost using cost avoidance technique for Qatar Airways group, Abu Dhabi Airport Company and emirates group users across the globe.Identified prospective vendors to sell IT services from various sectors, generating business, thereby neutralizing IT service costs and achieve profit targets.Led the implementation of:o IT service and service request delivery model for airport stakeholderso Resource augmentation model for airport support. o IT service desk and support services for special airport systems such as IP-TV, PAVA Systems, Master Clock, FIDS, CUTE, AODB.