Dinesh Singh Email & Phone Number

Gurugram, Hr, In

Gurugram, Haryana, India

Gurugram, Haryana, India

Delhi, India

Gurugram

Responsible for:Overall Operations management of construction siteVendor and Client interaction and managementCost Controlling & process controlDevelop new skills in process and team members

Gurgaon, India

Services team of OYO Hotels & Homes and OYO Life verticals with a combined engineering spend of more than INR 4 Crores, 200+ ground team members, and 150+ vendors•Spearheaded OYO Life engineering services team from scratch, hired & trained 40+ Service managers & Engineers and defined/implemented operational processes to carry our regular operations•Leading Process excellence team, developed tech-enabled solutions for pre-live audit, ticket based issue resolution, and cash management… Show more Services team of OYO Hotels & Homes and OYO Life verticals with a combined engineering spend of more than INR 4 Crores, 200+ ground team members, and 150+ vendors•Spearheaded OYO Life engineering services team from scratch, hired & trained 40+ Service managers & Engineers and defined/implemented operational processes to carry our regular operations•Leading Process excellence team, developed tech-enabled solutions for pre-live audit, ticket based issue resolution, and cash management system; Developing process workflows and business requirement documents for Oyo’s in-house product development team to work upon•Responsible for designing of ticket based issue resolution system, prepared BRD, and ensured project completion & implementation on time which resulted in proper tracking of 100% maintenance issues, reduced expenses by 20%•Responsible for coordination with internal & external stakeholders from teams such as Project Execution, Transformation, Procurement, Supply chain, Technology, Finance, to eliminate bottlenecks and strengthen internal processes•Improved TAT for engineering issue resolution and guest satisfaction by 50% and 7%, respectively through introduction of Maestro app and through improvement in existing processes•Transformed pre-live audit process from manual Google-form driven exercise to mobile app-based driven exercise, thus ensuring increase in compliance by 20%, resulted in reduction of OPEX by 30%•Rolling out KRAs for monthly evaluation of ground team members and evaluated individual monthly performances•Developing strategic partnership with OEMs to support growth of existing verticals and vendor negotiations, ideated city/hub-level inventory, reduced issue resolution TAT by 30% and cost by 20%•Received Above & Beyond award from Mr. Aditya Ghosh, CEO India & South Asia Q1 2019 for outstanding contribution to development of central and ground capabilities Show less

New Delhi Area, India

 Responsible for coordinating among Asian paints dealer for promoting new products Trained gold card painter to expla Coordinated with major construction companies for tie-ups

Bachelor Of Engineering - Be, Computer Science Engineering

Senior Secondary, Non Medical