• Experienced In L2 Application Support Engineer with a demonstrated history of working in the information technology and services industry. • Good programming skills and experience in Python, SQL, Unix, Shell Scripting.• Hands on experience on tools like PyCharm, SQL Developer, Putty, WinSCP, Postman API tool, Jira (bug tracking tools), Control-M (Job scheduling tool) and Confluence.• Performed log analysis to troubleshoot issues and Utilized Grafana to identify trends, andtroubleshoot RTM(Real time messaging issues).• Work closely with Development team during Application development life cycle.• Good knowledge about ITIL, Agile framework and Working in Incident Management (IM) and Change Management (CM) .• Create and maintain documentation on production issues, actions and resolutions in-line with best practices, to ensure knowledge accessibility and continuous learning amongst team.• Responsible to ensure continuous hands-on assistance and immediate escalation of urgent issues within defined service level agreement (SLA).• Strong information technology professional with Highly motivated individual, excellent organisation, communication and problem solving skills.