Responsible for technology innovation in the organization leading to significant impact on the business objectives. The initiatives are a mix of SAP, .NET, JAVA, Business Intelligence, mobile and infra projects. The team focuses on outcome based innovation through collaboration with the business, technology and various functional groups.Highlights:• Machine learning based predictive model for supply chain improvements.• Implementing agile and DevOps practices for different teams within the IT organization.• Responsible for driving key business programs in quality and finance domains.• Product management for e-commerce, smart cities and connected product platforms. Smart cities platform allows smart energy management and monitoring for different cities.

As head of India Technology centre reporting into the global CIO, I was responsible for leading Mercer’s India technology operations from strategy, delivery and P&L perspective. The team provided product development, implementation, support and infrastructure services to different business verticals. The job required collaborating with global and LOB CIOs in addition to working with vendors, carriers, and service providers spread across geographies. Highlights:• Setup the Business Intelligence COE for health vertical leading to several new customer facing initiatives and delivered internal efficiencies.• Created the common global IT support model for different business verticals.• Strategized and delivered several portals, mobile applications and data analytics platforms.• Managed projects across the technology spectrum of Microsoft, Mainframe, JAVA and open source technologies. • Set up the robotics COE for stream lining several critical client and internal business operations.• Led the Digital Technology Garage for Artificial Intelligence, cognitive computing, BlockChain and data analytics initiatives for the organization.• Implemented agile practices in several large programs across the organization.

Managed teams & clients across different business segments and geographies during 13 year long stint. Responsible for creating vertical offerings and leading pilot engagements to establish reference accounts. The job required spending significant amount of time with the IT leadership of the client organizations.Highlights:• Led the product development for billing and payment system for utility sector.• Led the implementation of SAP for NTL internal ERP deployment.• Led the insurance vertical from 2002 onwards and grew the business over 25 times in a span of 8 years• Worked with product vendors for offering best fit solutions to clients for their business problems.• Significant contribution to business development by closely collaborating with the sales teams.• Led several multi-million/multi-year platform modernization initiatives across the insurance spectrum involving home grown as well as vendor platforms. • Portfolio analysis of a large insurance carrier leading to 50 mUSD/4 year modernization plan.

Responsible for operations of the Offshore Delivery Centers for various clients. Leveraged the organizational process and delivery capabilities for delivering business outcomes for the client organizations.• Efficient delivery models through ITIL and AGILE processes• Implementation of best practices like STP and data consolidation/analytics for improved customer experience and lower cost of delivery• Implementing and modernizing the Insurance & retirement admin systems• Collaborating with consulting partners to deliver right-fit solutions