D2As Associate
• Assisted clients with various Amazon digital products, ensuring prompt issue resolution and client satisfaction.• Collaborated with the sales team to monitor and analyze market campaigns, enhancing data accuracy.• Conducted data cleaning and developed reports , optimizing decision-making processes.Project Experience: Rosetta• Played a key role in a team during the pilot phase, resulting in a 15% improvement in translation accuracy.• Provided support to colleagues and contributed to the successful implementation of the program.• Assisted in developing a resource library for customer care representatives, improving efficiency.• Analyzed customer satisfaction data, leading to a 10% increase in satisfaction scores.